Help Desk Manager Bilingüe

hace 5 días


Guadalajara, Jalisco, México Relay Human Cloud A tiempo completo
{"Job Title": "Help Desk Manager Bilingüe", "Job Overview": "Relay Human Cloud is seeking a highly qualified Help Desk Manager to support our third-party customers. The successful candidate will lead the team in completing and documenting support cases, maintaining Key Performance Indicators, and implementing best practices.", "Responsibilities": "- Manage the help desk staff and evaluate performance
- Triage incoming support requests and assign them to appropriate team members
- Ensure customer service is timely and accurate
- Analyze and perform advanced maintenance and repairs of personal computer hardware, software, and peripherals for enterprise customers
- Oversee the PC life cycle, including forecasting, purchasing, imaging, deploying, migrating, and retiring
- Maintain current knowledge of Windows 10, MacOS, and Office 365
- Experience with EDR tools such as Microsoft Defender for Endpoints (MDE) and/or Carbon Black
- Maintain accurate and up-to-date equipment inventory and configuration details
- Support software asset management, including license compliance and configuration management, packaging, and imaging by leveraging tools such as Microsoft SCCM and Intune.", "What We Offer": "- Hiring directly with the company
- Work with a US-based company
- Growth/career opportunities
- Statutory benefits + Private Health Insurance + 30 days Aguinaldo + Productivity Bonus
- Monday to Friday, 8:00 am to 5:00 pm
- This position is to work from the office/ON SITE/100% PRESENCIAL", "Required Skills": "- Proven work experience as a Help Desk Manager
- Hands-on experience with help desk ticketing, imaging, and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service-oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills", "Contact Information": "Please submit your application through our website.", "Language": "English (Required)", "Location": "In person"}

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