Junior Sales Specialist
hace 3 días
About DHL Express
DHL Express is a leading logistics company that connects people and businesses around the world. We are committed to maintaining an environment that empowers every team member to make a significant impact on our business.
Our Corporate Culture
We value personal commitment to our business, to each other, and to our global communities. Our goal is to be a great place to work, where every employee feels valued and supported.
Job Summary
We are seeking a Junior Sales Specialist to join our team in Guadalajara, Mexico. As a Junior Sales Specialist, you will provide customer support features for our ACS customers, ensuring timely and accurate information is provided in a professional manner.
Key Responsibilities
- Handle incoming customer calls to provide customer satisfaction, retention, or extend contact to sell new or additional products or services.
- Resolve customer account queries and identify, contact, and book cargo to fill flights.
- Take bookings generated via various channels, clarify issues, and solve problems for customers.
- Respond to customer inquiries, take bookings, service needs, and complaints, or direct to sales representatives or technical/service area.
- Book cargo information into our system and answer questions via various channels.
- Promote and market products and services of the company.
- Provide support in center locations, including timely resolution of customer service and operational management issues.
- Analyze and make recommendations based on call volume trends and other forecasting factors.
- Work together with sales representatives to provide post-pre-and/or sales customer support, consultation, problem-solving suggestions, and ensure appropriate solutions or answers.
- Negotiate customer complaints, initiate billing adjustments, fix product substitutions, and returns.
- Evaluate customer needs and suggest/promote alternative products or services.
- Provide administrative support to the function, including the creation of reports that will be used within the center.
- Track incoming call traffic volume and distribute calls based on staff availability.
- Ensure customer needs are met by coordinating and adjusting call volumes in a timely manner.
- Coordinate with other departments when interruptions occur and calls need to be redirected.
- Track all on-forwarded cargo to final destination via aircraft or truck and coordinate truck movements with operations.
- Trace missing cargo and follow-up on tracers, provide freight status alert, and/or customer call-back-up support.
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