Junior Sales Specialist

hace 3 días


Guadalajara, Jalisco, México Dhl Germany A tiempo completo

About DHL Express

DHL Express is a leading logistics company that connects people and businesses around the world. We are committed to maintaining an environment that empowers every team member to make a significant impact on our business.

Our Corporate Culture

We value personal commitment to our business, to each other, and to our global communities. Our goal is to be a great place to work, where every employee feels valued and supported.

Job Summary

We are seeking a Junior Sales Specialist to join our team in Guadalajara, Mexico. As a Junior Sales Specialist, you will provide customer support features for our ACS customers, ensuring timely and accurate information is provided in a professional manner.

Key Responsibilities

  • Handle incoming customer calls to provide customer satisfaction, retention, or extend contact to sell new or additional products or services.
  • Resolve customer account queries and identify, contact, and book cargo to fill flights.
  • Take bookings generated via various channels, clarify issues, and solve problems for customers.
  • Respond to customer inquiries, take bookings, service needs, and complaints, or direct to sales representatives or technical/service area.
  • Book cargo information into our system and answer questions via various channels.
  • Promote and market products and services of the company.
  • Provide support in center locations, including timely resolution of customer service and operational management issues.
  • Analyze and make recommendations based on call volume trends and other forecasting factors.
  • Work together with sales representatives to provide post-pre-and/or sales customer support, consultation, problem-solving suggestions, and ensure appropriate solutions or answers.
  • Negotiate customer complaints, initiate billing adjustments, fix product substitutions, and returns.
  • Evaluate customer needs and suggest/promote alternative products or services.
  • Provide administrative support to the function, including the creation of reports that will be used within the center.
  • Track incoming call traffic volume and distribute calls based on staff availability.
  • Ensure customer needs are met by coordinating and adjusting call volumes in a timely manner.
  • Coordinate with other departments when interruptions occur and calls need to be redirected.
  • Track all on-forwarded cargo to final destination via aircraft or truck and coordinate truck movements with operations.
  • Trace missing cargo and follow-up on tracers, provide freight status alert, and/or customer call-back-up support.

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