Business Development Manager
hace 2 semanas
At Gigamon, our mission is to empower organizations to protect their hybrid networks and data. We offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This enables our customers to eliminate security blind spots, optimize network traffic, and reduce tool cost and complexity, ultimately securing and managing their hybrid cloud infrastructure.
Gigamon's Business Development Manager - Cybersecurity Solutions is responsible for ensuring we provide exceptional customer experiences. You will partner with our Sales and Channel Partners during the sales cycle, onboard our customers, and help guide them to achieve desired business outcomes.
**Key Responsibilities:**
* Develop strategic relationships with customers to align with their business goals and strategy.
* Influence the customer lifecycle by mapping the journey, standardizing touchpoints, identifying opportunities for improvement, advocating internally, and incorporating industry best practices.
* Maintain customer usage, adoption, and consumption information to create a health score.
* Lead focused assistance for key escalations and account management.
* Collaborate with Sales, Channel Partners, and Renewals teams to ensure alignment and provide information on new opportunities and customer outcomes.
* Capture and convey customer feedback to drive ongoing product and service improvement.
* Drive subscription revenue retention, renewal rates, and reduce churn.
* Increase lifetime value through higher product adoption.
* Improve overall customer satisfaction and drive new business growth through greater advocacy and reference-ability.
**Requirements:**
* A relevant Bachelor's degree or equivalent experience.
* Deep understanding of value drivers in recurring revenue business models.
* Analytical and process-oriented mindset.
* Continuous learning and improvement attitude.
* Excellent communication and presentation skills.
**Ideal Candidate:**
* Possesses a working knowledge of cybersecurity, cloud, and networking markets.
* Effective understanding of all aspects of the customer lifecycle.
* Ability to manage and influence through persuasion, negotiation, and consensus building.
* Customer-centric and proactive team player with empathy driving customer loyalty and adoption.
* Strong communications skills, both verbally and written, with proficiency in English for business and technical conversations.
* Ability to travel within the US.
We estimate the salary for this position to be around $85,000 per year, depending on location and qualifications. Gigamon offers a competitive compensation package, including benefits and opportunities for growth and development.
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