Strategic Project Services Consultant

hace 2 semanas


Ciudad de México, Ciudad de México ADP, Inc. A tiempo completo

Job Summary

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We are seeking a highly skilled NAS Project Services Implementation Consultant to join our team at ADP, Inc. This is an exciting opportunity for a detail-oriented and analytical professional to work on projects that support departmental goals while ensuring customer satisfaction.

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About the Role

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  • Key Responsibilities:
  • Resolve client cases within established timeframes by analyzing needs and providing technical support.
  • Support clients in implementing project requests and resolve product hardware and software issues.
  • Maintain accurate records of client contact through available systems and ensure thorough documentation of problem resolutions.
  • Provide proactive support and resolution to client issues while ensuring successful integration with other teams.
  • Mentor newly hired associates to facilitate their growth and development.

About You

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  • Requirements:
  • You have a minimum of 2nd year college or a Bachelor's degree in Business Administration, Marketing, or Human Resources.
  • At least 6 months to 1 year of BPO/Shared Services experience, general office, customer service, and/or data entry experience.
  • Above average verbal and written communication skills, analytical and problem-solving skills.
  • Project management experience and involvement in a continuous improvement initiative is preferred.
  • Experience handling free-flowing troubleshooting calls is preferred.
  • Good exposure to Microsoft Office and any database platform is a plus.

About Our Offer

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  • Compensation Package:
  • The estimated annual salary for this position is around $65,000-$80,000 based on national averages and industry standards.
  • We offer a competitive benefits package including medical, dental, vision, life insurance, and retirement plans.

About Our Company Culture

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ADP is committed to diversity, equity, and inclusion in the workplace. We value diversity in all its forms and strive to create an inclusive environment where everyone feels valued and respected.



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