Senior Operations Manager
hace 7 horas
We are seeking a highly skilled Senior Operations Manager to join our AWS Support team. As a key member of our leadership team, you will be responsible for driving operational excellence and inspiring managers to provide world-class leadership and management practices.
Key Responsibilities- Strategic Planning and Execution: Develop and execute strategic plans to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals.
- Incident and Escalations Management: Serve as the point of contact for customer engagement and issue resolution, manage critical incidents and escalations, and drive process improvements to scale with business growth.
- Team and Performance Management: Own all aspects of performance and career development for the team, mentor staff to maintain a world-class organization, and drive continuous improvement through audits, training, and accountability.
- Operational Excellence: Uphold and continuously improve operational standards across the site and globally, identify and own optimization initiatives, and set high performance expectations for the team.
- Senior Leadership and Customer Engagement: Engage with key stakeholders to deliver exceptional customer outcomes, remove roadblocks, and lead proactive and reactive communication with customers at senior levels.
Our AWS Support team is at the forefront of cloud technologies, interacting with the full breadth of AWS services. We resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data configuration and 3rd party integration issues.
What We Offer- Diverse Experiences: Amazon values diverse experiences and encourages candidates from all backgrounds to apply.
- Work/Life Balance: We strive for flexibility as part of our working culture, allowing employees to achieve success at work without sacrificing their personal lives.
- Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empowers employees to be proud of their differences.
- Mentorship and Career Growth: We offer endless knowledge-sharing, mentorship, and other career-advancing resources to help employees develop into better-rounded professionals.
- Bachelor's degree in Engineering, Computer Science, or IT Degree or equivalent experience.
- 10+ years of experience managing engineering/technical teams.
- Experience as a senior manager, including managing managers.
- Technical background and working knowledge of protocols (HTTP, DNS, and TCP/IP) and cloud service offerings (AWS, Azure, etc.).
- Able to communicate effectively in English, within technical and business settings.
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