Process Excellence Specialist

hace 2 semanas


Xico, México Servicenow A tiempo completo

About Us

At ServiceNow, we're revolutionizing the way organizations work. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.

The Role

We're seeking a skilled Customer Outcomes Principal Business Process Consultant to join our team. As a key member of our professional services organization, you'll design efficient workflows based on ServiceNow product capabilities and leading practices to achieve customers' desired outcomes.

Key Responsibilities

  1. Designing processes that meet customer expectations using ServiceNow capabilities and best practices.
  2. Drafting user stories and training customers to create their own stories, acceptance criteria, testing strategies, and knowledge transfer.
  3. Contributing to the development of leading practices and providing expertise related to the ServiceNow platform or solutions and workflows built on it.
  4. Providing feedback to improve the product based on customer experiences.
  5. Maintaining skills/certifications and working with partners in co-delivery engagements to bring guidance to customers and partner teams.
  6. Supporting the Now Assure offering and working with ServiceNow Partners.
  7. Supporting the professional development of others through mentoring.

Requirements

  • A minimum of 12 years of experience in a professional services organization or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise.
  • Creativity with comfort running projects independently.
  • Experience driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.

About the Opportunity

This is an excellent chance to join a global market leader and make a meaningful impact on how organizations work. With a focus on innovation and customer success, you'll have the opportunity to develop your skills and expertise while contributing to the growth and success of our company.

Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.



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