Process Excellence Specialist
hace 2 semanas
About Us
At ServiceNow, we're revolutionizing the way organizations work. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower businesses to find smarter, faster, and better ways to work.
The Role
We're seeking a skilled Customer Outcomes Principal Business Process Consultant to join our team. As a key member of our professional services organization, you'll design efficient workflows based on ServiceNow product capabilities and leading practices to achieve customers' desired outcomes.
Key Responsibilities
- Designing processes that meet customer expectations using ServiceNow capabilities and best practices.
- Drafting user stories and training customers to create their own stories, acceptance criteria, testing strategies, and knowledge transfer.
- Contributing to the development of leading practices and providing expertise related to the ServiceNow platform or solutions and workflows built on it.
- Providing feedback to improve the product based on customer experiences.
- Maintaining skills/certifications and working with partners in co-delivery engagements to bring guidance to customers and partner teams.
- Supporting the Now Assure offering and working with ServiceNow Partners.
- Supporting the professional development of others through mentoring.
Requirements
- A minimum of 12 years of experience in a professional services organization or equivalent education/experience.
- Ability to travel up to 50%.
- Industry domain expertise.
- Creativity with comfort running projects independently.
- Experience driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
About the Opportunity
This is an excellent chance to join a global market leader and make a meaningful impact on how organizations work. With a focus on innovation and customer success, you'll have the opportunity to develop your skills and expertise while contributing to the growth and success of our company.
Estimated Salary Range: $120,000 - $180,000 per year, depending on location and experience.
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