Collection Operations Associate

hace 3 días


Monterrey, Nuevo León, México Pro Trans International A tiempo completo

About This Role:

Pro Trans International is seeking a highly skilled and motivated Collection Operations Associate to join our team. As a key member of our operations team, you will be responsible for managing a portfolio of accounts, negotiating payments, and resolving customer issues.

Main Responsibilities:

  • Account Management: Manage a large portfolio of commercial and consumer accounts, with the goal of maximizing recovery rates while maintaining positive relationships with customers.
  • Negotiation and Communication: Negotiate payment plans and settlements with customers, using persuasive communication skills to resolve disputes and build trust.
  • Credit Analysis: Analyze credit reports and account information to identify opportunities for growth and improvement.
  • Documentation and Reporting: Maintain accurate records of all interactions with customers, including phone calls, emails, and letters.
  • Process Improvement: Continuously evaluate and improve processes to increase efficiency and effectiveness.

Requirements:

  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: At least 1 year of experience in collections, sales, or a related field.
  • Skills: Excellent communication and negotiation skills; strong analytical and problem-solving skills; ability to work in a fast-paced environment.

Compensation: The estimated salary for this position is $45,000 - $65,000 per year, depending on experience and qualifications.



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