Global HR Services Transformation Lead

hace 1 mes

Tijuana, Baja California, México Hewlett Packard A tiempo completo

This position is responsible for driving a team of individual contributors to support local HR processes, ensuring adherence to policies and guidelines, career development, and establishing protocols.

The role fosters a positive environment for training, influences administrative decisions, and communicates process improvements to HR and business leaders. It also supervises documentation and manages quality issues while driving enhanced employee experiences and process frameworks.

**Key Responsibilities:**

  • Supports providing coaching and guidance on job performance and career development to direct reports, HR managers, and employees using myHR services.
  • Manages a team of analysts and professionals, providing technical, functional, and operational expertise within HR global services.
  • Establishes protocols and tiered escalation, ensuring response to issues and requests from HR, employees, and managers.
  • Builds and maintains a positive environment to train and develop team members to foster understanding of broad HR principles, policies, procedures, and systems with a high level of customer service focus.
  • Influences and makes final decisions on administrative or operational matters, leveraging country best practices in view of standardizing processes globally.
  • Communicates process capabilities and projects to country or regional HR and business leaders.
  • Supervises business process documents (e.g., Standard Operating Procedures, Statement of Work, Business Score Card, etc.).
  • Supports improving employees' experience and customer satisfaction through myHR services.
  • Enhances and implements new process framework (e.g., Termination process simplified).
  • Manages root cause analysis, containment, recommendations, and resolution of quality issues and executes complex HR data transactions.

**Required Skills and Qualifications:**

To be successful in this role, you will need:

  • A four-year degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-6 years of job-related experience and 0-2 years of management experience, preferably in customer service or a related field.
  • Auditing, Automation, Business Process, Data Analysis, Data Integrity, Human Resources Information System (HRIS), Process Improvement, Project Management, Workday (Software) skills.
  • Excellent verbal and written communication in English and Spanish.

**Estimated Salary:** The estimated salary for this position is $95,000 - $125,000 per year, depending on location and experience.

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