WFM Team Lead
hace 2 semanas
Job Summary
We are seeking a highly skilled WFM Team Lead to join our team at Allianz Partners. The successful candidate will be responsible for managing local WFM teams and ensuring the achievement of WFM KPIs, LOB driven governance, and providing internal reports and WFM routines with local stakeholders.
Key Responsibilities
- Supervise, coach, and develop global WFM resources, ensuring a clear career path plan and employees' engagement.
- Hold regular one-on-one's and team meetings; contribute to team engagement.
- Actively manage performance; identify training needs and provide post-training support.
- Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted, and new staff are recruited on time.
- Ensure effective use of resources and knowledge.
- Direct daily WFM activities (Daily reports, Capacity Planning alignments, FTE strategies, KPIs management), ensuring effective and efficient operations.
- Provide leadership and direction to the WFM team, addressing challenges and facilitating decision-making to Team leaders, Senior Planners, Scheduler analysts, and Real Time management employees.
- Implement and oversee local WFM policies and procedures, ensuring compliance with global standards.
- Ensure accuracy in WFM local processes, such as Capacity Planning, Forecasting, Sizing, Scheduling, and Real Time management.
- Work in partnership with WFM CoE leadership in order to improve WFM processes worldwide and giving support to local systems access and data extraction and monitoring processes.
- Contribute to and administer the global Human Resources (FTE) Plan and maintain controls to manage headcount within PD plan.
Requirements
- Minimum 3 years of leadership experience.
- Minimum 2 years of experience in Workforce Management.
- Experience with Visual Basic and SASS preferred but not required.
- Advanced PowerPoint and Excel skills.
- Demonstrated ability to build strong relationships at all levels of the organization.
What We Offer
- Gross salary.
- 1 month of salary in a year-end bonus.
- Upper law benefits.
- Hybrid work.
This role is responsible for overseeing all aspects of workforce management for a specific or group of pre-determined BUs, aligning local strategies with global standards to ensure operational efficiency and effectiveness.
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