Cloud Operations Specialist

hace 1 semana


Ciudad de México, Ciudad de México BetterCloud A tiempo completo

BetterCloud is the market leader for SaaS Operations, empowering IT professionals to transform their employee experience and maximize operational efficiency.

As a Cloud Operations Specialist at BetterCloud, you will provide world-class support to our fast-growing team. We are cloud-only and use Best of Breed SaaS applications. Our IT team works strategically with all areas of the business to help them achieve greatness.

We are seeking an IT Support Team Member who has a minimum of 1 year experience providing support in a corporate environment across various operating systems, SaaS applications, mobile platforms, office networking, and audio-visual and conference room equipment. The ideal candidate will be a team player with a positive attitude, detail-oriented problem solver, and always asking how we can improve.

We have an exciting opportunity in our Mexico City Office. You'll be one of the first employees there, helping us build the office from scratch and shape an amazing culture. We're headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S.

The salary for this role is estimated at $85,000 - $110,000 per year, depending on your experience. Plus, you'll enjoy a hybrid work model with up to 2 days per week working from home, generous PTO policy, and access to top-notch benefits, including health insurance, dental insurance, vision insurance, life insurance, and dedicated mental health resources.

You will provide IT support during technical transitions, assist with IT needs of employees in India and Ukraine, onboard new employees, provision software and hardware, and ensure they have the tech they need by Day 1. You'll also help identify and automate manual processes to improve speed, consistency, security, accuracy, and free up time for things humans are good at.

In your first week, you will complete our 4-day universal onboarding program, meet with your manager, meet your team, and gain access to the tools and resources necessary to be successful in your new role. In your first 30 days, you will complete your department's functional onboarding program, meet and collaborate with your team, and identify projects and tasks you'll dive into moving forward. In your first 60 days, you will complete support tickets on your own, learn how to onboard and offboard a new employee per our processes, and learn how to purchase and recover laptops for/from employees.



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