Network Support Engineer

hace 5 días

Guadalajara, Jalisco, México Epam A tiempo completo

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture.

Our Culture

We are a collaborative and innovative team that values diversity, equity, and inclusion. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional development and career advancement.

About the Role

We are seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing technical assistance and support to customers using Cloud Platform products, solutions, and APIs. You will work closely with Engineers and Product Managers to improve the product and make our customers successful.

Responsibilities

  • Provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs.
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful.
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
  • Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
  • Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.

Requirements

  • At least 3 years of experience as a Networking Engineer or a combination of Networking and Sysadmin.
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Experience with routing protocols like OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols, and set up load balancing.
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN).
  • Experience with shell scripting.
  • Familiarity with multi-tasking and multi-processing.
  • Familiarity with containers networking implementations.
  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.).
  • Capable of setting up monitoring, conducting performance audit, and performance optimization.
  • Strong understanding of administration (user accounts, permission models, access control).
  • Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules, and connectivity, etc.).
  • Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
  • Expected to be able to design, deploy, follow, explain, and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies.
  • Provides tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision, and test his work thoroughly using test cases.
  • Familiarity with SQL.
  • Familiarity with cloud computing.
  • Strong business ownership and customer focus.
  • Basic experience with Python.

We Offer

  • Career plan and real growth opportunities.
  • Unlimited access to LinkedIn learning solutions.
  • International Mobility Plan within 25 countries.
  • Constant training, mentoring, online corporate courses, eLearning, and more.
  • English classes with a certified teacher.
  • Support for employees' initiatives (Algorithms club, Toastmasters, Agile club, and more).
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more).
  • Flexible work schedule and dress code.
  • Collaborate in a multicultural environment and share best practices from around the globe.
  • Hired directly by EPAM & % under payroll.
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
  • 13% employee savings fund, capped to the law limit.
  • Grocery coupons.
  • 30 days December bonus.
  • Employee Stock Purchase Plan.
  • 12 vacations days plus 3 floating days.
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more.
  • Monthly non-taxable amount for the electricity and internet bills.

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