Sales Operations Coordinator
hace 5 días
Job Summary
We are seeking a highly motivated and detail-oriented Sales Operations Associate to join our team at Arrow Electronics, Inc. As a Sales Operations Associate, you will be responsible for providing exceptional sales support and customer service to our clients.
Key Responsibilities
- Process routine and smaller customer orders accurately and timely by reviewing purchase orders for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and any other unique customer requirements.
- Resolve discrepancies with the customer prior to order entry and enter sales orders into the Arrow ERP system, working with shared services teams to resolve any complex issues.
- Meet customer service agreements established in Service Level Agreements (SLAs) and respond quickly and professionally to customer requests for information relative to orders and Return Merchandise Authorizations (RMAs).
- Maintain control of the open backlog of orders, service requests, and RMAs from entry through billing and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.
- May manage customer quote activities in line with customer-specific strategies, quoting processes, and order management.
Requirements
- Typically requires a 2-year degree and 2-4 years of experience or a High school graduate with equivalent related experience.
- Has developed knowledge and skills through formal training or considerable work experience.
- Entry-level often for those with work experience in the skill area.
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
What We Offer
- Competitive financial compensation, including various compensation plans and a solid benefits package.
- 30 days of Christmas bonus.
- 40% vacation premium.
- 12 vacation days plus 2 floating days.
- Vision and Dental Assistance.
- Life Insurance.
- Healthcare Insurance.
- 10% Food/Pantry Vouchers.
- Restaurant Vouchers.
- 13% Savings Fund.
- Access to Arrow's Employee Discount Program.
- Growth Opportunities.
Work Arrangement
Hybrid: 3 days in office / 2 days from home.
Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office).
Time Type
Full time.
Job Category
Business Support.
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