Sales Operations Coordinator

hace 5 días


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

Job Summary

We are seeking a highly motivated and detail-oriented Sales Operations Associate to join our team at Arrow Electronics, Inc. As a Sales Operations Associate, you will be responsible for providing exceptional sales support and customer service to our clients.

Key Responsibilities

  • Process routine and smaller customer orders accurately and timely by reviewing purchase orders for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and any other unique customer requirements.
  • Resolve discrepancies with the customer prior to order entry and enter sales orders into the Arrow ERP system, working with shared services teams to resolve any complex issues.
  • Meet customer service agreements established in Service Level Agreements (SLAs) and respond quickly and professionally to customer requests for information relative to orders and Return Merchandise Authorizations (RMAs).
  • Maintain control of the open backlog of orders, service requests, and RMAs from entry through billing and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight, and tax code discrepancies.
  • May manage customer quote activities in line with customer-specific strategies, quoting processes, and order management.

Requirements

  • Typically requires a 2-year degree and 2-4 years of experience or a High school graduate with equivalent related experience.
  • Has developed knowledge and skills through formal training or considerable work experience.
  • Entry-level often for those with work experience in the skill area.
  • Works within established procedures with a moderate degree of supervision.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

What We Offer

  • Competitive financial compensation, including various compensation plans and a solid benefits package.
  • 30 days of Christmas bonus.
  • 40% vacation premium.
  • 12 vacation days plus 2 floating days.
  • Vision and Dental Assistance.
  • Life Insurance.
  • Healthcare Insurance.
  • 10% Food/Pantry Vouchers.
  • Restaurant Vouchers.
  • 13% Savings Fund.
  • Access to Arrow's Employee Discount Program.
  • Growth Opportunities.

Work Arrangement

Hybrid: 3 days in office / 2 days from home.

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office).

Time Type

Full time.

Job Category

Business Support.



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