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IT Support Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced IT Support Specialist to join our Global Support Team at Epicor. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.
Key Responsibilities:
- Respond to customer inquiries and provide timely and effective solutions to technical issues.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
- Develop and maintain in-depth knowledge of Epicor products and services to provide expert-level support.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
- Work closely with customers to understand their business needs and provide tailored solutions to meet their requirements.
Requirements:
- 3+ years of experience in IT support or a related field.
- Strong technical skills, including knowledge of Microsoft operating systems, database administration, and programming languages such as SQL.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Fluent English language skills, with the ability to communicate effectively with customers and colleagues.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a global team of experts and make a real impact on our customers' success.
About Epicor:
Epicor is a leading provider of enterprise software solutions for manufacturing, distribution, and retail businesses. We are committed to helping our customers succeed by providing innovative and intuitive solutions that meet their unique needs.
Equal Opportunities Statement:
Epicor is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
