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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our Customer Success team, you will be responsible for maintaining strong relationships with our customers, ensuring their success with our ThousandEyes platform, and driving adoption and growth.
Key Responsibilities- Work closely with Customer Success Managers and Technical Adoption Managers to ensure customer success and adoption of ThousandEyes products.
- Communicate objectives and ensure timely delivery of solutions to customers.
- Assist with ticket escalations, providing regular reporting on customer health and utilization.
- Develop long-term relationships with assigned customers and coordinate customer projects.
- Launch and onboard new customers, setting them up for success with the platform.
- Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
- Forecast and track key account metrics, driving customer renewal and growth.
- A customer-first attitude and outstanding communication and problem-solving skills.
- Excellent listening, negotiation, and presentation skills, with a proven background in lead generation and prospecting.
- At least 1-2 years of professional experience with data collection or analytical experience in software or technology.
- Ability to work with various business units and highly organized with outstanding follow-up skills.
- Technically adept, understanding of software and how businesses use software, with a passion for cloud technologies.
- 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We are an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.