Customer Success Specialist
hace 3 días
Deuna is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today. With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.
Job DescriptionWe seek a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.
Responsibilities- Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage. Implement strategies to enhance customer satisfaction and promote long-term retention.
- Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
- Product Knowledge and Education: Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.
- Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor. Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
- Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
- Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement.
We are looking for a candidate with a Bachelor's degree in Business Administration, Marketing, or a related field. Proven 5+ experience in customer success, account management, or a similar client-facing role is required. Strong understanding of the industry and the ability to align product features with customer needs is essential. Excellent communication and interpersonal skills are also required.
What We OfferAt Deuna, you will find a multicultural team distributed throughout LATAM. We offer a dynamic, agile, and innovative work environment. You will be part of a high-impact solution for an entire region, with the best tools and technology to operate. We also offer stock options, a hybrid modality, vacations and personal days, economic support for internet and cell phone line, and a multidisciplinary, diverse, and dynamic team.
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