Customer Success Specialist

hace 1 semana

Ciudad de México, Ciudad de México Cisco A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our Customer Success team, you will be responsible for maintaining strong relationships with our customers, ensuring their success with our ThousandEyes platform, and driving adoption and growth.

Key Responsibilities
  • Work closely with Customer Success Managers and Technical Adoption Managers to ensure customer success and adoption of ThousandEyes products.
  • Communicate objectives and ensure timely delivery of solutions to customers.
  • Assist with ticket escalations, provide regular reporting on customer health and utilization, and develop long-term relationships with assigned customers.
  • Coordinate, develop, and lead customer projects, launch and onboard new customers, and set them up for success with the platform.
  • Become a trusted adviser for partners and operational teams via the ThousandEyes platform, forecast and track key account metrics, and help drive customer renewal.
  • Assist with high-severity requests or issue escalations as needed.
Requirements
  • A standout 'customer first' attitude and outstanding communication and problem-solving skills.
  • Excellent listening, negotiation, and presentation skills, with a proven background in lead generation and prospecting.
  • At least 1-2 years of professional experience with data collection or analytical experience in software or technology, with a strong understanding of software and how businesses use software.
  • Ability to work with various business units, highly organized with outstanding follow-up skills, and technically adept.
  • Passion for cloud technologies and SaaS experience a plus, but not required.
  • 4-year degree preferred or equivalent experience in SaaS and Cloud technologies, with excellent verbal and written communication skills and proficiency in English (written and verbal).
About Cisco

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

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