Customer Experience Coordinator

hace 1 mes


Juárez, Chihuahua, México North American Production Sharing De México S.A. De C.V. A tiempo completo

We're seeking a skilled Customer Care Specialist to work in our fast-paced B2B promotional products manufacturing facility, serving distributors. This role is ideal for individuals who thrive in a dynamic environment, where growth and fun are encouraged.

**Key Responsibilities:**

Solicit quotations from customers.
Manage sample requests and product art layout submissions.
Monitor order status and respond to customer inquiries about products and services.
Promote relevant products and services that meet customer specifications.
Communicate with sales teams regarding high-quantity orders, custom or import products.
Resolve product or service issues by identifying the root cause, selecting an optimal solution, expediting correction, and ensuring resolution.
Educate customers on website tools and resources.
Provide customers with current promotions, new product information, and exclusive offers.
Collaborate with the sales team to achieve goals as needed.

**Requirements and Qualifications:**

A high school diploma or equivalent is required.
- At least 1 year of experience in Customer Service.
- Excellent Active Listening skills.
- Conflict Resolution skills.
- Multi-tasking abilities.
- Strong written communication skills using proper grammar.
- A customer-centric approach.
- An enthusiastic and positive attitude.

**Benefits:**

We offer competitive salary increases,
medical expense insurance,
major medical insurance,
and life insurance.

Estimated Salary: $45,000 - $60,000 per year

This role is full-time and based in our factory location.



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