Customer Experience Manager

hace 6 días


Juárez, Chihuahua, México Lear Corporation A tiempo completo

We are seeking a dedicated Customer Experience Manager to join our team at Lear Corporation. This is a unique opportunity to drive your career in the automotive industry.

About Lear Corporation

Lear Corporation is a leading Tier 1 automotive supplier serving major automotive manufacturers with world-class automotive seating and electrical products. Our diverse team of over 165,000 people operates in every major automotive manufacturing region across 39 countries.

If you are passionate about delivering exceptional customer experiences and want to be part of a global leader in the automotive sector, then this role is perfect for you

Job Description

The successful candidate will be responsible for:

  • Visiting internal and external clients to understand their needs and concerns
  • Preparing customer complaint matrices and statuses for cars
  • Utilizing LQTS and SQTS systems to track and resolve issues
  • Leading SWAT meetings to discuss key performance indicators
  • Notifying clients of discrepancies daily and escalating critical issues
  • Collecting evidence for corrective actions and monitoring defects with clients
  • Contacting internal and external suppliers to address quality concerns
  • Managing customer chargebacks and RMA logs while ensuring compliance with plant safety policies and industry standards
Requirements

To be considered for this role, you must have:

  • A completed professional career with a strong track record of delivering results
  • Excellent Microsoft Office skills and experience with teamwork
  • Proven client dealing experience and leadership ability
  • Availability to travel and hold a valid visa and passport
  • Advanced English language proficiency required
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on location and experience. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as opportunities for career growth and development.



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