Customer Experience Specialist
hace 4 días
**About Us**
Lear Corporation is a leading automotive supplier with operations in 39 countries, serving major manufacturers worldwide. Our diverse team of over 165,000 people develops and produces innovative products for the global market.
**Job Overview**
We are seeking a dedicated Customer Experience Specialist to join our team at the Rio Bravo Plant in Juarez, Mexico. This role involves visiting internal and external clients, preparing customer complaint matrices, and utilizing LQTS and SQTS systems. You will also lead SWAT meetings, notify clients of discrepancies, collect evidence for corrective actions, monitor defects, contact suppliers, manage chargebacks, and adhere to safety policies and standards.
**Key Responsibilities**
- • Visit internal and external clients to resolve issues and improve relationships
- • Prepare and maintain customer complaint matrices to track progress
- • Utilize LQTS and SQTS systems to ensure quality control
- • Lead SWAT meetings to discuss and address quality concerns
- • Notify clients of discrepancies and provide regular updates
- • Collect evidence for corrective actions and implement solutions
- • Monitor defects and work with teams to resolve issues
- • Contact internal and external suppliers to resolve quality concerns
- • Manage chargebacks and RMAs to minimize losses
- • Adhere to safety policies and standards to ensure a safe working environment
**Requirements**
To be successful in this role, you will need:
- • A completed professional career
- • Strong Microsoft Office skills
- • Ability to work effectively in a team environment
- • Excellent communication and interpersonal skills
- • Leadership ability to motivate and guide teams
- • Availability to travel as required
- • Valid visa and passport
- • Advanced English language proficiency
**Estimated Salary:** $60,000 - $80,000 per year, depending on experience and qualifications.
**Location:** Rio Bravo Plant, Juarez, Mexico
**Language:** English (advanced level required)
-
Customer Experience Specialist
hace 1 mes
Juárez, Chihuahua, México Conduent De Mexico S.A. De C.V. A tiempo completoJob OverviewWe are seeking a skilled Customer Experience Specialist to join our team at Conduent De Mexico S.A. De C.V.Salary and BenefitsThe estimated salary for this role is approximately $45,000 - $60,000 per year, depending on location and experience.ResponsibilitiesIn this role, you will be responsible for providing excellent customer service to clients...
-
Customer Experience Coordinator
hace 1 mes
Juárez, Chihuahua, México North American Production Sharing De México S.A. De C.V. A tiempo completoWe're seeking a skilled Customer Care Specialist to work in our fast-paced B2B promotional products manufacturing facility, serving distributors. This role is ideal for individuals who thrive in a dynamic environment, where growth and fun are encouraged.**Key Responsibilities:**Solicit quotations from customers.Manage sample requests and product art layout...
-
Multilingual Customer Service Specialist
hace 6 días
Juárez, Chihuahua, México North American Production Sharing De Mexico Sa De Cv A tiempo completoJob SummaryWe are seeking a highly skilled Multilingual Customer Service Specialist to join our team. As a key member of our sales and customer service team, you will be responsible for researching accounts, identifying key players, and generating interest in our products.The ideal candidate will have advanced level English skills, a high school diploma, and...
-
Multilingual Customer Support Specialist
hace 5 días
Juárez, Chihuahua, México Datamark, Inc. A tiempo completoDatamark, Inc. is a leading provider of innovative solutions for the customer service industry.About UsWe are currently seeking a highly skilled Multilingual Customer Support Specialist to join our team.The ideal candidate will have excellent communication skills in both English and Spanish, with the ability to effectively handle customer inquiries via...
-
Customer Experience Manager
hace 1 mes
Juárez, Chihuahua, México Lear Corporation A tiempo completoWe are seeking a dedicated Customer Experience Manager to join our team at Lear Corporation. This is a unique opportunity to drive your career in the automotive industry.About Lear CorporationLear Corporation is a leading Tier 1 automotive supplier serving major automotive manufacturers with world-class automotive seating and electrical products. Our diverse...
-
Labor Relations Analyst
hace 5 días
Juárez, Chihuahua, México Johnson & Johnson A tiempo completoJob OverviewWe are seeking a skilled Labor Relations Analyst to join our team in Juarez, Mexico. As an Employee Experience Specialist, you will be responsible for delivering positive employee experiences and customer satisfaction through the execution of the exit management process.This role requires strong analytical skills, attention to detail, and...
-
Customer Service Development Specialist
hace 1 mes
Juárez, Chihuahua, México North American Production Sharing A tiempo completoJob SummaryWe are seeking a skilled Customer Service Development Specialist to join our team at North American Production Sharing. This role will be responsible for identifying key players, generating interest, and routing qualified opportunities to the appropriate sales executive.The ideal candidate will have advanced English skills, a high school diploma,...
-
Customer Service Specialist
hace 3 días
Juárez, Chihuahua, México Nasdaq A tiempo completoAbout NasdaqNasdaq is a leading provider of financial information and technology solutions. Our mission is to empower informed investment decisions and drive economic growth.Job SummaryWe are seeking an experienced customer service specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to...
-
Customer Experience Coordinator
hace 3 semanas
Juárez, Chihuahua, México Bosch Group A tiempo completoBosch Group is seeking a highly skilled Customer Experience Coordinator to join our team. Key responsibilities include:Key Responsibilities:1. Review daily construction requirements to schedule sub-assemblies and finished goods in final assembly accordingly.2. Run reports to determine material availability and notify raw material planners to expedite...
-
Data Integration Architect
hace 1 mes
Juárez, Chihuahua, México Nasdaq A tiempo completoNasdaq is seeking an experienced Data Integration Architect to lead integration and operations efforts for our customer data platform, driving seamless customer journeys and delivering valuable data to sales, marketing, and customer success teams.This role involves building out inbound and outbound connections to our unified customer profile, analyzing use...
-
Juárez, Chihuahua, México Lear Corporation A tiempo completoWe are a leading Tier 1 automotive supplier with operations in 39 countries, seeking a talented professional to join our team as a Global Automotive Customer Support Specialist.Based in Ciudad Juarez, Chihuahua, you will be part of the E- Systems Div Office and report directly to the Sales Manager & Sr Acct Manager.This exciting opportunity allows you to...
-
Customer Experience Coordinator
hace 1 mes
Juárez, Chihuahua, México Equivity A tiempo completoWe are seeking a highly motivated and organized Customer Experience Coordinator to join our team at Equivity. In this role, you will play a vital part in supporting our sales team by coordinating client meetings, presentations, and follow-ups.Key Responsibilities:Collaborate with the sales team to schedule appointments and ensure timely communication with...
-
Senior Production Planner Specialist
hace 3 semanas
Juárez, Chihuahua, México CommScope A tiempo completoUnlock Your Potential as a Senior Production Planner SpecialistAt CommScope, we are on a mission to deliver connectivity that empowers how we live, work, and learn. As a Senior Production Planner Specialist, you will play a critical role in helping us achieve this goal.About the RoleWe are seeking an experienced Senior Production Planner Specialist to join...
-
Quality Assurance Systems Specialist
hace 2 días
Juárez, Chihuahua, México North American Production Sharing A tiempo completo**Job Summary:** We are seeking a highly skilled Quality Assurance Systems Specialist to join our team at North American Production Sharing. This is a challenging opportunity for an individual who wants to make a significant impact in the development and implementation of quality systems.**Estimated Salary Range:** $80,000 - $110,000 per year, depending on...
-
Customer Service Specialist
hace 3 semanas
Juárez, Chihuahua, México Electrical Components International A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Electrical Components International. In this role, you will be responsible for providing exceptional customer support and managing customer relationships.Key Responsibilities:Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to...
-
Customer Quality Assurance Specialist
hace 17 horas
Juárez, Chihuahua, México Buscojobs México A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Representative to represent our customers in terms of quality within the company.This role involves contributing to the development of a climate of trust with customers and providing them with necessary assurances and evidence.You will inform the company of customer satisfaction levels, guarantee product...
-
Procurement Specialist
hace 2 días
Juárez, Chihuahua, México Hubbell Incorporated A tiempo completoJob OverviewWe are seeking a Procurement Specialist - Supply Chain Manager to join our team at Hubbell Incorporated.Key ResponsibilitiesRelease purchase requisitions and/or purchase orders to Buyers and suppliers in a timely manner to achieve expected delivery performance.Collaborate with Quality, Operations, and suppliers to resolve quality concerns and...
-
Juárez, Chihuahua, México Eaton A tiempo completoEaton, a leading global technology company, is currently seeking a highly skilled Procurement Specialist to support its ES AMER PCS PCD division in the United States.**Job Overview:**The Procurement Specialist will be responsible for procuring raw materials and goods necessary to support manufacturing operations. This involves planning and executing...
-
Customer Service Representative
hace 3 semanas
Juárez, Chihuahua, México Genpact A tiempo completoGenpact is a global professional services firm driven by innovation and customer satisfaction. Our teams work tirelessly to deliver outcomes that shape the future.We are seeking a skilled Customer Service Representative to join our team in Cd. Juarez. As a key member of our operations, you will play a vital role in making outbound calls to service providers...
-
Process Transformation Specialist
hace 3 semanas
Juárez, Chihuahua, México Genpact A tiempo completoWelcome to Genpact, a global leader in digital transformation. We are seeking a talented Process Transformation Specialist to join our team.As a Process Transformation Specialist at Genpact, you will play a critical role in supporting management from an operational and tactical standpoint. Your responsibilities will include handling stakeholder requests,...