Customer Experience Specialist

hace 4 días


Juárez, Chihuahua, México Lear Corporation A tiempo completo

**About Us**

Lear Corporation is a leading automotive supplier with operations in 39 countries, serving major manufacturers worldwide. Our diverse team of over 165,000 people develops and produces innovative products for the global market.

**Job Overview**

We are seeking a dedicated Customer Experience Specialist to join our team at the Rio Bravo Plant in Juarez, Mexico. This role involves visiting internal and external clients, preparing customer complaint matrices, and utilizing LQTS and SQTS systems. You will also lead SWAT meetings, notify clients of discrepancies, collect evidence for corrective actions, monitor defects, contact suppliers, manage chargebacks, and adhere to safety policies and standards.

**Key Responsibilities**

  • • Visit internal and external clients to resolve issues and improve relationships

  • • Prepare and maintain customer complaint matrices to track progress

  • • Utilize LQTS and SQTS systems to ensure quality control

  • • Lead SWAT meetings to discuss and address quality concerns

  • • Notify clients of discrepancies and provide regular updates

  • • Collect evidence for corrective actions and implement solutions

  • • Monitor defects and work with teams to resolve issues

  • • Contact internal and external suppliers to resolve quality concerns

  • • Manage chargebacks and RMAs to minimize losses

  • • Adhere to safety policies and standards to ensure a safe working environment

**Requirements**

To be successful in this role, you will need:

  • • A completed professional career

  • • Strong Microsoft Office skills

  • • Ability to work effectively in a team environment

  • • Excellent communication and interpersonal skills

  • • Leadership ability to motivate and guide teams

  • • Availability to travel as required

  • • Valid visa and passport

  • • Advanced English language proficiency

**Estimated Salary:** $60,000 - $80,000 per year, depending on experience and qualifications.

**Location:** Rio Bravo Plant, Juarez, Mexico

**Language:** English (advanced level required)



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