Desktop Support Lead Technician

hace 3 días


Ciudad de México, Ciudad de México TTEC A tiempo completo

As a Desktop Support Senior Technician at TTEC, you will be a key player in delivering exceptional IT support to our associates in Mexico City. Your technical expertise and passion for helping others will shine as you troubleshoot and resolve complex issues, ensuring seamless workflow and productivity.

Key Responsibilities:

• Provide top-notch technical assistance to agents on site, leveraging your knowledge of IT systems and desktop navigation

• Collaborate with the Desktop Support Director to drive success and lead the team to deliver exceptional support

• Utilize your problem-solving skills to identify and resolve technical issues, escalating when necessary

• Stay up-to-date with the latest IT trends and technologies to continue delivering exceptional support

About You:

• 5+ years of experience in the BPO industry, with a strong background in IT

• Proficiency in PowerShell scripting and desktop support, with expertise in Windows operating systems

• Excellent communication and interpersonal skills, with a customer-focused mindset

• Willingness to learn, adapt, and grow in a dynamic environment

• Ability to work rotating shifts, including nights and weekends, as needed

What We Offer:

• Opportunities for career growth and professional development

• A supportive and inclusive culture that values diversity and teamwork

• A comprehensive benefits package, including paid time off and wellness initiatives

• A competitive compensation package, with performance bonuses and rewards for outstanding performance



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