Customer Service Representative for Home Office
hace 3 semanas
**Vacante para la empresa CS Enterprises at ConnectNet en Jiutepec, Morelos**
Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional experience.
**Responsibilities:**
- Customer Support: Respond to customer queries and requests.
- Bilingual Communication: Communicate fluently in both English and Spanish, translating when necessary.
- Problem Solving: Identify and resolve customer issues effectively.
- Data Recording: Maintain accurate records of customer interactions.
- Cross-Functional Collaboration: Work with other departments to address customer issues.
**Requirements:**
- Bilingual Fluency
- Communication Skills: Excellent interpersonal communication and empathy.
- Problem Solving: Ability to find solutions.
- Flexibility: Availability for rotating schedules and weekends.
**What We Offer:**
- Attractive salary range $40,000 - $60,000 per year (estimated)
- Statutory and superior benefits
- Savings fund
- Performance bonuses
- Home office (remote job)
- 100% paid training
- Flexible scheduling for students and full-time/part-time positions available.
**Education Level Desired:**
High school diploma or equivalent
**Experience Desired:**
Entry-level position
**Department Function:**
Customer service
**Industry:**
Call centers/telemarketing
**Key Skills:**
- English language proficiency
- Customer support
- Fluent English skills
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