Team Lead

hace 6 horas

Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to lead our Employee Experience Services team within the Global Business Centre. As a key member of our organization, you will be responsible for driving the delivery of high-quality, customer-centric services and solutions to our employees and people managers across the globe.

Key Responsibilities
  • Provide expert guidance and knowledge to team members on HR case management, HR support, and administration, ensuring a right-first-time approach and continuous improvement of employee experience.
  • Analyze leading practices, market trends, and benchmarking to bring innovative thinking to the delivery of Employee Relations & Manager Support services.
  • Develop and implement strategies to improve team performance, aligned with the Kerry GBS framework, and drive talent and performance through setting clear objectives and managing performance.
  • Own the Business Continuity Plan and Disaster Recovery Plan for HR support services and Tier 2 contact levels, ensuring continued operation in case of unforeseen emergencies.
  • Create and lead a high-performing team to achieve KPI/SLA targets and deliver outstanding operational results.
  • Drive the simplification and standardization of ways of working and processes based on industry-leading practices.
  • Champion a customer-focused, efficient, and cost-effective function with quick turnaround through optimal use of technology, automation, and lean processes.
Qualifications and Skills
  • Proven track record in delivering high-quality, compliant Employee Services.
  • Experience in managing Employee Relations cases in a large, multinational, and culturally diverse environment.
  • Passion for emerging trends in HR and Global Business services and how they can enhance business performance and customer experience.
  • Knowledge of case management practices, employment law, and local regulations.
  • Advanced use of MS Office and other key business tools.
  • Previous experience with SAP SuccessFactors HRIS and ServiceNow HR Service Delivery suite would be a significant advantage.
Key Stakeholders
  • Employees
  • Managers
  • Global Experience & Solution Lead – Employee & Manager Support Services
  • Relevant CoEs
  • HR Business Partners
  • Operations
  • Finance
  • 3rd-party vendors & Regulatory bodies
Health and Safety Responsibilities
  • Follow Group and company policies and procedures at all times.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and/or via your applicable incident reporting system.

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