Customer Service Team Lead
hace 1 semana
About Kerry
Kerry is a leading global company in the food, beverage, and pharmaceutical industries, dedicated to creating healthier, tastier, and more sustainable products for billions of people worldwide. Our mission is to be our customers' most valued partner, driving innovation and growth in a rapidly changing world.
Key Responsibilities
As a Customer Service Team Lead at Kerry, you will be responsible for:
- Supervising a team of customer service representatives and managing daily workload and performance.
- Delivering solutions and driving improvements on the customer service team, identifying and implementing best practices.
- Setting clear objectives and supporting individual development and training requirements, conducting regular meetings to review progress.
- Enhancing customer experience and implementing action plans to address problematic areas and identify improvements.
- Communicating effectively with team members and stakeholders to provide feedback, resolve problems, and drive solutions.
- Managing project work associated with customer service transitions, acquisitions, and development.
- Monitoring performance, providing coaching and mentoring where appropriate.
- Remaining flexible to meet business requirements and demands.
Qualifications and Skills
To succeed in this role, you will need:
- A bachelor's degree and related experience.
- Experience supervising teams in a similar environment.
- Strong competencies in adaptability, applied learning, critical thinking, building trust, communication, time management, business acumen, and leadership skills.
-
Customer Service Team Lead
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoRia's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...
-
Customer Service Coordinator
hace 4 horas
Santiago de Querétaro, Querétaro de Arteaga, México Mars, Incorporated And Its Affiliates A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Mars, Incorporated And Its Affiliates. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key ResponsibilitiesMonitor and analyze key performance...
-
Customer Service Team Lead
hace 1 semana
Ciudad de México, Ciudad de México IKEA A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at IKEA. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead a team of customer service representatives to provide timely and effective...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completoAbout the RoleEagleBurgmann is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesWork closely with sales coordinators and applications personnel to identify...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Fedex Group A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to...
-
Customer Service Expert
hace 3 horas
Santiago de Querétaro, Querétaro de Arteaga, México Seco A tiempo completoJob Description for Senior Customer Service RepresentativeTo effectively handle customer escalations related to order and cash collection, the ideal candidate will work closely with the sales team to achieve sales objectives and enhance sales efficiency and customer satisfaction.Main Responsibilities:Collaborate with the sales team to resolve customer...
-
Customer Service Team Lead
hace 1 semana
Ciudad de México, Ciudad de México Ikano-Retail A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Key ResponsibilitiesReport to the Customer Contact Centre Manager and be responsible...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Representative who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...
-
Customer Service Representative
hace 6 horas
Santiago de Querétaro, Querétaro de Arteaga, México Valeo A tiempo completoAbout the RoleValeo is a global leader in automotive innovation, and we're seeking a skilled Customer Service Contact to join our team. As a key member of our Customer Service / MPS & SIOP organization, you'll play a critical role in driving sales and operation plans, ensuring seamless customer satisfaction, and collaborating with cross-functional teams to...
-
Customer Service Ambassador
hace 5 días
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a highly skilled Customer Service Ambassador to join our team at Ria. In this role, you will provide exceptional support to our customers, ensuring their needs are met and exceeded.Main Responsibilities:• Review and correct data of incorrectly processed transactions;• Collaborate with the accounting department to reconcile and balance the...
-
Customer Service Ambassador
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Speed Fc Cart A tiempo completoWe're seeking a talented Customer Service Representative to join our team at Speed Fc/Cart. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our clients.Key Responsibilities:Provide top-notch customer support via phone, email, and chatResolve customer complaints and concerns in a timely and...
-
Sales Operations Team Lead
hace 6 días
Santiago de Querétaro, Querétaro de Arteaga, México HARMAN International A tiempo completoAbout the RoleThe Sales Operations team is a centralized support team responsible for sales operations and administrative activities. Your team acts as an extension of each Account Manager in eight different customer account teams. Your team engages in activities such as accounts receivable tracking, updating pricing in systems, initiating manual billing...
-
Customer Service Representative
hace 4 horas
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoWe are seeking a skilled Customer Care Representative to join our team at Ria, a leading financial services company. In this role, you will provide exceptional customer service and support to our clients, ensuring their needs are met and exceeded.**Key Responsibilities:**• Review and correct data of incorrectly processed transactions to ensure accuracy and...
-
Team Lead
hace 8 horas
Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Employee Experience Services team within the Global Business Centre. As a key member of our organization, you will be responsible for driving the delivery of high-quality, customer-centric services and solutions to our employees and people managers across the globe.Key...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completoJob Summary: Eaton Corporation is seeking a highly skilled Customer Service Representative to provide exceptional support to our distributors and sales engineers.Key Responsibilities:Fulfill order management related activities for distributors, ensuring timely and accurate processing.Drive customer satisfaction by delivering outstanding customer service,...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoJob SummaryRia, a leading provider of innovative money transfer services, is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at our headquarters in Queretaro. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our clients, ensuring their...
-
Customer Service Representative
hace 5 horas
Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg Group A tiempo completoJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at the Freudenberg Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Needs IdentificationWork closely with sales coordinators and...
-
Customer Service Representative
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completoJob SummaryRia, a leading global money transfer company, is seeking a highly motivated and customer-focused Customer Service Representative to join our team at our El Salvador headquarters. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, resolving their queries, and ensuring their...
-
Customer Service Team Lead
hace 5 horas
Ciudad de México, Ciudad de México Adi Global Distribution A tiempo completoJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Adi Global Distribution. As a key member of our operations team, you will be responsible for managing returns, coordinating customer billing, reviewing forecast reports, and leading the order processing team.Key Responsibilities:Manage returns and...
-
Customer Service Operations Analyst
hace 5 horas
Santiago de Querétaro, Querétaro de Arteaga, México Kellogg A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Operations Analyst to join our team at Kellogg. As a key member of our customer service team, you will be responsible for managing the end-to-end order process and providing exceptional internal and external customer service for smaller, less complex customers.Key ResponsibilitiesCustomer...