Technical Service Delivery Leader

hace 2 semanas


Mérida, Yucatán, México Stx Next Sp Z.O.O A tiempo completo
Job Summary

We are seeking a seasoned Technical Service Delivery Leader to join our team at Stx Next Sp Z.O.O. This is an exceptional opportunity for a talented professional with extensive experience in IT service delivery and leadership.

About the Role

The successful candidate will be responsible for overseeing the end-to-end operations of our customers, ensuring high levels of satisfaction, and driving business growth through strategic planning and customer relationships.

Main Responsibilities
  • Customer Relationship Management
    Develop and maintain strong relationships with key clients, identifying opportunities for improvement and implementing initiatives to enhance customer satisfaction and loyalty.
  • Leadership and Talent Development
    Lead a team of professionals, providing guidance and mentorship to ensure their growth and development, and contributing to the overall success of our organization.
  • Revenue and Margin Growth
    Analyze customer revenue trends, develop strategies to drive growth, and collaborate with internal teams to achieve sales and marketing objectives.
Requirements
  • At least 7+ years of experience in IT service delivery and leadership
  • Deep understanding of customer expectations, feedback, and escalations
  • Proven track record in delivering multiple high-quality IT services to clients
  • Solid background in IT business management and financial planning
  • Genuine passion for customer satisfaction and excellence
  • Strong communication and negotiation skills
  • Previous experience working with international teams
  • Excellent English language skills (min. C1)
  • Availability to travel
What We Offer
  • Competitive salary: $120,000 - $150,000 per year, depending on experience
  • A dynamic work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Professional training and conference attendance
  • A flat organizational structure, encouraging collaboration and innovation
  • A range of employee recognition and reward programs
About Us

Stx Next Sp Z.O.O. is a leading provider of software development and IT services, dedicated to delivering high-quality solutions to our clients. Our company values include innovation, teamwork, and customer satisfaction.



  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Become a key figure in Amazon's Logistics Team, driving the day-to-day management of our delivery stations. As a Delivery Operations Manager, you will oversee operations that focus on delivering Amazon orders directly to customers.**Key Responsibilities:**• Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery...


  • Mérida, Yucatán, México Ntt Data, Inc. A tiempo completo

    We are currently seeking a Delivery Operations Specialist to join our team in Merida, Yucatán (MX-YUC), Mexico. The successful candidate will support the broader delivery management initiatives by performing specific delivery activities, coordinating technical and process documentation, and directly assisting clients in identifying issues/obstacles and...


  • Mérida, Yucatán, México Saltbox A tiempo completo

    About UsSaltbox Management is an emerging Salesforce services integrator focused on helping B2B organizations digitize and drive automation across their customer's buying journey. As a registered partner with Salesforce and AWS, we have expertise in MuleSoft, Experience Cloud, Commerce Cloud, Marketing Cloud, and core CRM applications (Sales and Service...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    Job Title: Service Desk Support SpecialistCompany OverviewWorldStrides is a global leader in educational travel and experiential learning, with a mission to provide students with unforgettable experiences.Job SummaryWe are seeking a highly skilled and experienced Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will...


  • Mérida, Yucatán, México Fedex Express México A tiempo completo

    Job OverviewFedEx Express México is seeking a skilled Package Delivery Specialist to join our team. As a vital member of our operations, you will play a key role in ensuring timely and safe delivery of packages to customers.About the RoleThis is a unique opportunity to work for a leading logistics company, where you will be responsible for providing...


  • Mérida, Yucatán, México Alstom A tiempo completo

    About AlstomWe are a global leader in the rail industry, with a diverse portfolio of products and services that help connect cities and improve mobility.At Alstom, we believe in innovation and sustainability, and our teams work tirelessly to deliver high-quality solutions that meet the needs of our customers.Job OverviewThe successful candidate will be...


  • Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    We are seeking a Technical Support Engineer to provide technical assistance to our clients' customers. The ideal candidate will have strong technical skills and excellent communication abilities.The Technical Support Engineer will be responsible for:Providing technical support for customers purchasing and using our products.Assisting in the design of...


  • Mérida, Yucatán, México Grupo Enerkom A tiempo completo

    About the RoleAs a Technical Lead for Software Development, you will oversee the design, development, and deployment of software solutions.Key ResponsibilitiesLead a team of software engineers in the development of software projects.Design and implement software solutions to meet business requirements.Collaborate with cross-functional teams to ensure...


  • Mérida, Yucatán, México Fedex Express Lac A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team at FedEx Express Lac. In this role, you will be responsible for providing exceptional customer service, handling packages, and ensuring timely delivery.About the RoleAs a Customer Service Specialist, you will be the primary point of contact for customers, answering their queries...

  • Autozone Delivery Driver

    hace 4 semanas


    Mérida, Yucatán, México Autozone A tiempo completo

    Job DescriptionWe are seeking a reliable and skilled Delivery Driver to join our team at Autozone. As a key member of our delivery team, you will be responsible for ensuring timely and safe transportation of merchandise to our customers.Key Responsibilities:Pickup and deliver merchandise to assigned areas or customer basesCollect payments for credit and...


  • Mérida, Yucatán, México Alstom A tiempo completo

    About the RoleWe are seeking a highly skilled Rolling Stock Technical Specialist to join our team at Alstom. As a key member of our Services Site, you will play a crucial role in ensuring the availability and optimal performance of our rolling stock products.Key ResponsibilitiesMainly corrective: Troubleshooting as well as Pre-warranty & Commissioning (and...


  • Mérida, Yucatán, México The Ksquare Group A tiempo completo

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Technical Specialist to join our team at The Ksquare Group. This is a full-time, remote position that offers a unique opportunity to work with a dynamic and innovative company.Estimated Salary$120,000 - $150,000 per year, depending on experience.Job DescriptionThe Salesforce Marketing...


  • Mérida, Yucatán, México Alstom A tiempo completo

    About the RoleAlstom is a global leader in the rail industry, and we are seeking an experienced Troubleshooter to join our team. As a key member of our maintenance team, you will be responsible for ensuring the availability and reliability of our rolling stock.Job ResponsibilitiesCarry out maintenance activities on rolling stock, including troubleshooting,...


  • Mérida, Yucatán, México Alstom A tiempo completo

    About AlstomWe are a global leader in the field of transportation, designing and manufacturing a wide range of systems including high-speed trains, electric buses, and driverless trains. Our team is dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.


  • Mérida, Yucatán, México Alstom A tiempo completo

    Job DescriptionWe are seeking a skilled Railway Maintenance Expert to join our team at Alstom. As a key member of our Services Site team, you will be responsible for ensuring the availability of our rolling stock at customer sites.Main ResponsibilitiesCarry out maintenance activities on the Rolling Stock, including troubleshooting, pre-warranty and...


  • Mérida, Yucatán, México Ntt Data, Inc. A tiempo completo

    About NTT DATANTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We strive to hire exceptional individuals who want to grow with us.Job DescriptionWe are seeking a Delivery Analyst - FieldTech to join our team in Mexico. As a key member of our delivery management team, you will perform specific...


  • Mérida, Yucatán, México Alstom A tiempo completo

    About the RoleWe are seeking an experienced Rolling Stock Maintenance Specialist to join our team in Yucatán, Mexico. The successful candidate will be responsible for ensuring the availability and reliability of our rolling stock assets.Job DescriptionThis is a critical role that requires strong technical skills, attention to detail, and excellent...


  • Mérida, Yucatán, México NTT DATA A tiempo completo

    Job OverviewThe ideal candidate for this Delivery Analyst role will perform specific delivery activities in support of broader delivery management initiatives.About the RoleThis position is responsible for coordinating development and consolidation of technical and process documentation, directly assisting clients in identifying issues / obstacles and...


  • Mérida, Yucatán, México Saltbox A tiempo completo

    Salesforce Developer Role at SaltboxSaltbox Management is a leading Salesforce services integrator focused on helping B2B organizations digitize and drive automation across their customer's buying journey. As a registered partner with Salesforce and AWS, Saltbox has expertise in MuleSoft, Experience Cloud, (B2B) Commerce Cloud, Marketing Cloud, and core CRM...


  • Mérida, Yucatán, México Alstom A tiempo completo

    At Alstom, we're driving the future of transportation networks and people movement.We offer a broad portfolio of solutions in high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling, and digital mobility.Maintain over 80,000 colleagues worldwide who lead the way to greener and smarter mobility, connecting cities...