Product Management Lead

hace 1 día

Guadalajara, Jalisco, México Freshbooks A tiempo completo
About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed to help small business owners grow. With a valuation of over $1 billion, we continue to scale our business to serve business owners, their clients, and accountants in over 160 countries worldwide. Our teams have adopted different working environments based on how they collaborate best, with some being fully remote and others truly hybrid.

The Opportunity

You will be responsible for steering the way to innovation that elevates our customers' businesses and by extension, our business. You will use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks experience to help different customers achieve their goals. You will be passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results.

Key Responsibilities
  • Own and lead your product area mission, strategy, and multi-year roadmap, and product metrics
  • Foster and build relationships with your technical leadership peers and stakeholders to drive alignment
  • Critically evaluate, shape, and create product management best practices across the PDE organization
  • Hold your team and Product, Design, and Engineering counterparts accountable to deliver outcomes with quality and efficiency, that take into consideration customer & usage data
  • Navigate tough conversations with stakeholders across the organization to ensure alignment towards business priorities
  • Effectively lead your PM team, ensuring continual improvements in their PM craft and career progression
Requirements
  • 8+ years of product management experience with a proven track record of driving business growth through product innovation, extension, and market expansion
  • Deep understanding of SaaS business models and support strategies, spanning from customer acquisition to late lifecycle engagement
  • Exceptional ability to simplify complex concepts and clearly articulate your results to partners and executives, particularly in terms of adoption, engagement, and key product metrics
  • Strong proficiency in data analytics, with experience using data to inform strategic decisions
  • Demonstrated ability to manage and mentor junior product managers, helping them refine their product management skills
  • Solid grasp of SDLC and the impact of the tech stack on your product
  • In-depth understanding of what makes a world-class user experience and how to integrate technology with design thinking to create and enable superior customer system designs
Preferred Qualifications
  • Working knowledge of payroll, HRIS, and accounting software, especially within a SaaS platform context
  • Experience as a small business owner or in managing products specifically designed for small businesses
  • Proven track record of bringing major features to market quickly and iterating based on customer feedback
  • Experience working with business cases and P&L to drive impactful business outcomes
  • Previous experience advocating for Product-Led Growth (PLG), educating stakeholders and team members on best practices, and fostering a mindset shift within the organization
What We Offer

At FreshBooks, each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. We offer a comprehensive health and wellness benefits package, including retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more. We also offer perks that matter, including a peer recognition program, an employee assistance program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale. Our working environments are designed to help you thrive, with beautiful office spaces welcoming you in Canada and Mexico.

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