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Business Development Manager
hace 2 meses
Leadventure is seeking a highly skilled and motivated Account Manager to join our Customer Success department. As an Account Manager, you will play a critical role in developing and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer service.
Key Responsibilities- Develop and execute customized marketing strategies to drive website traffic and qualified leads for our clients.
- Manage assigned accounts, focusing on revenue growth and retention, while providing proactive solutions to meet client needs.
- Assess and monitor website and marketing services to ensure quality standards and success.
- Promote and support additional marketing and website services, providing product training and consultative guidance to clients.
- Collaborate with the Site Production Team to ensure seamless client onboarding and a smooth 'go live' experience.
- Handle customer inquiries, provide solutions and alternatives, and follow up to ensure resolution.
- Maintain accurate records of customer interactions, process customer accounts, and file documents.
- Identify and mitigate retention risks, working proactively to eliminate them.
- Stay up-to-date with industry trends and best practices through ongoing education and training.
- 2+ years of experience in customer service or a related field.
- 1+ year of experience in digital marketing, preferably with a CRM.
- Excellent time management and organizational skills.
- Strong communication and interpersonal skills.
- Ability to type 45 wpm.
- Ability to multitask efficiently.
- Proficiency in Microsoft Word, Excel, and Outlook, with a working knowledge of Google Apps.
- Strong technical aptitude and ability to learn quickly.
As a valued member of our team, you will have the opportunity to work with a dynamic and innovative company, driving customer results and growth. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply.