Customer Support Operations Specialist

hace 1 mes


Mérida, Yucatán, México Kensium Solutions Llc A tiempo completo

Kensium Solutions Llc is seeking a skilled Customer Support Operations Specialist to join their team. This exciting role offers the opportunity to play a crucial part in a fast-paced environment where innovation and collaboration thrive.

**Job Overview**

This position requires a professional with hands-on experience in support / incident management tools, excellent analytical and problem-solving abilities, and strong communication skills. The ideal candidate will be able to adapt quickly to change, prioritize tasks effectively, and work well under pressure.

**Responsibilities**

  • Triage support requests in request tracking systems, such as Jira and Jira Service Manager.
  • Install and configure Kensium software products (POS, WMS, Commerce Integrations) as directed by product owners.
  • Own support tickets until closure, ensuring clients receive regular status updates and delivering exceptional client service.
  • Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution.
  • Analyze and troubleshoot requests before escalating to the Level 2 Support team with relevant details.

**Required Skills and Qualifications**

  • Hands-on experience with warehouse management solutions, payment gateways, shipping solutions, tax integrations, etc.
  • Proficient in software skills, including MS Office.
  • Prior experience with Quality Assurance or Implementation of Systems is considered an asset.
  • Graduate/Postgraduate (BA/B Tech/MCA) degree.

**Benefits**

  • Competitive salary: $25,000 - $30,000 per month.
  • Flexible working hours, including rotational shifts for early morning.
  • Comprehensive health insurance.
  • Addition vacation days or paid time off.

**Work Environment**

This is a full-time remote-hybrid position located in Mérida, Yuc., Mexico. The ideal candidate will be comfortable working independently and collaboratively as part of a team.



  • Mérida, Yucatán, México Mondelez International A tiempo completo

    About Mondelez InternationalMondelez International is a leading global snacking company with a diverse portfolio of beloved brands. Our mission is to empower people to snack right and feel good, while driving sustainable business growth.Job DescriptionWe are seeking an Operations Support Specialist to join our Sales team in Merida. The successful candidate...


  • Mérida, Yucatán, México Kensium Solutions A tiempo completo

    We are seeking a Customer Support Specialist to join our team at Kensium Solutions. This role will play an integral part in our fast-paced environment, where innovation and growth are encouraged.The ideal candidate will be a self-aware, self-starting individual who takes responsibility for their role. They should be passionate about their work, striving for...


  • Mérida, Yucatán, México Didi Global A tiempo completo

    **Company Overview:**DiDi Global Inc. is the world's leading mobility technology company, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa. Its services include ride-hailing, taxi-hailing, chauffeur services, hitch services, and other forms of shared mobility, as well as auto solutions, food delivery, intra-city...


  • Mérida, Yucatán, México Daytrip A tiempo completo

    Unlock a World of OpportunitiesAt Daytrip, we're shaping the future of travel and hospitality. As a Customer Support Specialist, you'll be at the forefront of our mission to deliver exceptional experiences for travelers worldwide.About Us:We're a dynamic team of innovators, driven by a passion for creating unforgettable memories. Our collaborative...


  • Mérida, Yucatán, México Boldr A tiempo completo

    About BoldrBoldr is a global B-Corp that delivers exceptional Client experiences while creating access to meaningful work in communities worldwide.We are a united team, driven by our desire to connect diverse people with common values for bold impact. With over 1,000 team members across five countries, we aim to employ 5,000+ people by 2027 and beyond.Job...


  • Mérida, Yucatán, México Fedex Express Lac A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Specialist to join our team at FedEx Express Lac. In this role, you will be responsible for providing exceptional customer service, handling packages, and ensuring timely delivery.About the RoleAs a Customer Service Specialist, you will be the primary point of contact for customers, answering their queries...


  • Mérida, Yucatán, México Verato Inc. A tiempo completo

    About Verato Inc.Verato Inc. is a high-growth healthcare technology company that empowers better care everywhere by providing the single source of truth for identity to organizations across the care continuum.Our platform enables over 80 respected brands in healthcare to have a complete and trusted 360-degree view of their patients, provider networks, and...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    **Company Overview:**At Worldstrides, we are committed to providing exceptional educational travel experiences for students and educators. Our team of dedicated professionals works tirelessly to ensure that every tour is a success.**Salary:** $55,000 - $65,000 per year, depending on experience.**Job Description:We are seeking an experienced Tour Operations...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    Job Title: Service Desk Support SpecialistCompany OverviewWorldStrides is a global leader in educational travel and experiential learning, with a mission to provide students with unforgettable experiences.Job SummaryWe are seeking a highly skilled and experienced Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will...


  • Mérida, Yucatán, México Alstom A tiempo completo

    Alstom is seeking a skilled Warehouse Operations Specialist to join our team in Mérida, Mexico. As a key member of our supply chain team, you will be responsible for the principal operation activities of the warehouse, including reception, unpacking, storage, packing, and dispatching of parts and tooling.Main Responsibilities:Reception and revision of...


  • Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    We are seeking a Technical Support Engineer to provide technical assistance to our clients' customers. The ideal candidate will have strong technical skills and excellent communication abilities.The Technical Support Engineer will be responsible for:Providing technical support for customers purchasing and using our products.Assisting in the design of...


  • Mérida, Yucatán, México Solvo Global Sas A tiempo completo

    **Job Summary**As an integral part of the Solvo Global Sas team, the Leasing Coordinator plays a pivotal role in the real estate and property management sectors. This role involves a blend of administrative support, customer service, and coordination activities aimed at facilitating the efficient leasing of residential or commercial properties.**Key...


  • Mérida, Yucatán, México United Airlines A tiempo completo

    At United Airlines, we're committed to delivering exceptional customer experiences across our global network.We're currently seeking a highly skilled and experienced International Airport Customer Experience Specialist to join our team.As a key member of our airport operations team, you will be responsible for providing professional and courteous service to...


  • Mérida, Yucatán, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Environmental Sustainability SpecialistAt AmazonMexico, we are looking for a highly skilled Environmental Sustainability Specialist to join our team. This role is responsible for supporting environmental compliance at our South Region sites, focusing on Mérida, Villahermosa, Veracruz, and Cancún. The specialist will assist in implementing and enforcing...

  • Operations Coordinator

    hace 3 semanas


    Mérida, Yucatán, México Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Operations Coordinator - Data Insights Specialist to support our delivery management initiatives in Merida, Mexico.This role involves performing specific delivery activities, coordinating technical and process documentation, and assisting clients with issue resolution. The successful candidate will have 2-4 years of...


  • Mérida, Yucatán, México Worldstrides A tiempo completo

    Job DescriptionWe are seeking a highly organized and detail-oriented Custom Program Specialist to join our team at WorldStrides.About the RoleThis is a key position responsible for ensuring the seamless execution of custom programs. The successful candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and...


  • Mérida, Yucatán, México Mtl Operations A tiempo completo

    About Mtl OperationsMtl Operations is a dynamic and growing company based in Mérida, Yucatán. We are committed to providing exceptional services to our clients.Salary and BenefitsThe successful candidate will be offered a competitive salary of $11,000.00 per month, plus commission. Additionally, we offer free parking and the possibility of an indefinite...

  • Business Analyst

    hace 1 mes


    Mérida, Yucatán, México Mtl Operations A tiempo completo

    Job OverviewMtl Operations is seeking a highly skilled Business Analyst to join our team in the Merida, Mexico office. This role requires strong analytical and communication skills, as well as advanced English knowledge.About the RoleThis position involves working on various projects, including audit and data processing tasks. The successful candidate will...


  • Mérida, Yucatán, México Intangibles Talent ® A tiempo completo

    At Intangibles Talent we help companies build a team in another country from scratch to perfection. Our mission is to provide exceptional talent solutions that meet the unique needs of each business.As a Financial Operations Specialist, you will be responsible for performing a wide range of accounting and bookkeeping tasks on a daily basis. This includes...

  • Human Resources Manager

    hace 2 semanas


    Mérida, Yucatán, México Mtl Operations A tiempo completo

    About Mtl OperationsWe are a single-source transportation solutions provider catering to individual needs with a wide breadth of capabilities and resources. Our two fleets of assets, well-rounded brokerage, and expedient network of terminals throughout the United States enable us to handle all shipping needs in one meeting.Job OpportunityWe are seeking an...