Customer Service Representative

hace 4 días


Puerto Peñasco, Sonora, México Mass Markets A tiempo completo

Job Summary

MCI is seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and chats.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, addressing their needs and concerns
  • Upsell and cross-sell products and services to customers, meeting sales targets
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Participate in ongoing training and development to stay up-to-date on products, services, and industry trends

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic computer skills and familiarity with CRM software
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer

  • Competitive salary and commission structure
  • Opportunities for career growth and advancement
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment

About MCI

MCI is a leading provider of business process outsourcing services, helping companies deliver exceptional customer experiences and drive business results. We are committed to creating a diverse and inclusive work environment that values and respects our employees and customers.



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