Operations Manager, Emerging Experiences

hace 6 días


Ciudad de México, Ciudad de México Netflix A tiempo completo

About the Role

The Scaled Launch Operations team at Netflix is seeking a seasoned Operations Manager, Emerging Experiences to spearhead the development and oversight of the latest functions in our Mexico City hub, focusing on games and live events. This role will lead and develop our Live and Games operations team, driving the day-to-day execution of developed strategies and ensuring successful launches of new Games and Live events.

Key Responsibilities

  • Leadership and Development: Lead and develop our Live and Games operations team in Mexico City, focusing on resource planning and talent development.
  • Execution and Strategy: Drive the day-to-day execution of developed strategies, ensuring successful launches of new Games and Live events within your team's domain.
  • Representation: Represent our team in Mexico City for UCAN-based Live and Games Leadership and teams, providing a solid operational voice in Games and Live forums.
  • Coaching and Talent Density: Provide mentorship and development opportunities for team members, fostering a culture of excellence, high performance, and continuous improvement.
  • Collaboration: Partner with Mumbai-based peers and cross-functional teams to drive project success and integrate new experiences into our broader hub capabilities.

Expectations

  • Align team priorities with the broader mission and vision of the Ops organization.
  • Deliver timely, high-quality results within your team's sphere of impact.
  • Engage with peers and key stakeholders to navigate critical decisions thoughtfully and promptly.
  • Coach individual contributors on decision-making processes, ensuring appropriate context is absorbed and cascaded.
  • Make solid and data-informed decisions without falling into analysis paralysis. Take thoughtful risks.
  • Stay involved in the day-to-day operations to fully understand your team's activities.

Requirements

  • Games &/or Live Operations experience is ideal; however, we're open to different backgrounds.
  • Proven leadership experience with a focus on developing talent (8+ years).
  • Excellent, precise, and proactive global communication skills.
  • Passion for meeting the needs of cross-functional teams involved in Games and Live events.
  • Comfort with ambiguity and ability to drive projects to completion with clarity and excellence.
  • Significant experience in Project/Program Management.
  • Strong relationship-building and proactive risk management skills.
  • Experience with driving successful large-scale projects/initiatives.

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