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Operations Manager, Cloud Services

hace 2 meses


Ciudad de México, Ciudad de México Amazon A tiempo completo

About the Role

We are seeking an experienced Operations Manager to join our AWS Support Engineering team. As a key member of our team, you will be responsible for providing leadership and management to our operations engineers, working closely with senior stakeholders to improve operational practices, and ensuring customers receive exceptional service.

Key Responsibilities

  • Define and Execute Business Priorities: Develop strategic goals for the team, plan and document key projects and initiatives, and track progress against goals to ensure the team remains focused and unblocked.
  • Team and Performance Development: Manage team performance, mentor team members, and maintain a well-rounded, world-class organization.
  • Operational Excellence: Uphold and drive operational excellence across the organization, identifying and owning local and global initiatives to optimize operational teams and drive customer-focused outcomes.
  • Recruiting and Hiring: Participate in the recruitment and hiring process to build a high-performing team.
  • Customer Advocacy: Be the voice of the customer, working with internal AWS resources to ensure customer SLAs are met, and raise awareness of customer-impacting issues to drive prioritization for fixes and responses.

About the Team

Our Support Engineering team is at the forefront of cloud technologies, interacting with the full breadth of AWS services. We resolve customer technical issues, develop tools, and work closely with peers to deliver exceptional customer experiences.

About Amazon

Amazon values diverse experiences and encourages candidates from all backgrounds to apply. We strive for work-life harmony, flexibility, and inclusivity, and offer ongoing learning experiences and mentorship opportunities to help you grow in your career.