Operations Manager, Technical Support

hace 2 meses

Ciudad de México, Ciudad de México Stripe A tiempo completo

About Stripe

Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities.

About the Team

As Stripe's user base and global footprint continue to grow, we are looking for a skilled Operations Manager to join our team and help us deliver exceptional user support and operations.

Job Summary

We are seeking an experienced Operations Manager to lead our Technical Support team and drive process improvements to ensure seamless user experiences. The ideal candidate will have a strong background in operations management, excellent communication skills, and a passion for delivering high-quality results.

Key Responsibilities

  • Recruit, manage, and develop a team of Operations Associates to handle user support and operations.
  • Drive strong operational delivery and process improvement to mitigate risk and balance operational efficiency and user impact.
  • Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate risks.
  • Build a great culture and ensure team members are happy, effective, and growing in their careers.
  • Set clear goals and direction, and provide regular feedback on team members' performance.
  • Be data-driven in your analysis of performance and in your decision-making.
  • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.

Requirements

  • At least 5+ years of experience leading operations support teams.
  • Experience working cross-functionally with multiple teams to deliver high-impact initiatives.
  • Experience in delivering weekly and monthly business metrics and reporting.
  • Excellent written and verbal communication skills.
  • An ability to partner effectively with internal stakeholders.
  • Background of identifying and remediating quality gaps in team performance.
  • Passion for process improvement and innovation.
  • Aptitude to manage technical queries from the team or ability to understand the same in order to guide the team.
  • Ability to periodically work a weekend day for which you will receive a weekday off.

Preferred Qualifications

  • Experience with managing large sets of data and performing data analysis.
  • Experience in building and scaling new teams from zero.
  • Strong operational background including experience with new process launches and service delivery in a high-growth technology company.

Work Environment

Our office-assigned Stripes are expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location.

  • Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is a financial infrastructure platform for businesses, and we're looking for a skilled Operations Manager to join our team. As a key member of our Support Operations team, you'll be responsible for leading a group of Operations Associates who handle different lines of business, including Tax, Community, and Support operations.Key...

  • Technical Support Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Avaya Corporation A tiempo completo

    About the RoleThe Technical Support Manager is a critical position within Avaya Operations Services, responsible for ensuring customer satisfaction and meeting operational service level agreements. This role requires a strong focus on customer service, a deep understanding of Avaya's products, and the ability to leverage resources across technical teams to...

  • Technical Support Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service. Key Responsibilities: Team Leadership: Lead a team of technical support...

  • Technical Support Engineering Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Job Title: Technical Support Engineering ManagerAt Datadog, we're seeking a highly skilled Technical Support Engineering Manager to join our team. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and ensuring that our customers receive exceptional support.Key Responsibilities:Lead a team of...

  • Technical Support Manager I

    hace 2 semanas

    Ciudad de México, Ciudad de México Avaya A tiempo completo

    About AvayaAvaya is a leading provider of innovative solutions for businesses, helping them deliver exceptional customer experiences. As a Technical Support Manager I, you will play a critical role in ensuring customer satisfaction and meeting operational service level agreements.Key ResponsibilitiesAct as a liaison between Avaya Operations Services and...

  • Technical Operations Manager, Cloud Services

    hace 2 meses

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs a Technical Operations Manager, Cloud Services at Amazon, you will play a critical role in driving operational excellence across our cloud-based infrastructure. You will lead a team of operations engineers, working closely with senior stakeholders to identify opportunities for process improvement and implement strategic initiatives to...

  • Technical Support Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of technical support engineers and provide...

  • Technical Support Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Avaya Corporation A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Manager to join our team at Avaya Corporation. As a critical member of our Delivery Management team, you will act as a liaison between Avaya Operations Services and customers to ensure customer satisfaction and meet operational service level agreements.Key ResponsibilitiesEstablish...

  • AWS Technical Operations Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Operations Manager to join our AWS Support team. As a key member of our operations team, you will be responsible for providing leadership and management to our operations engineers, working closely with senior stakeholders to improve operational practices, and ensuring customers receive exceptional...

  • AWS Technical Operations Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Operations Manager to join our AWS Support team. As a key member of our operations team, you will be responsible for providing leadership and management to our operations engineers, working closely with senior stakeholders to improve operational practices, and ensuring customers receive exceptional...

  • Technical Support Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary:Fortinet is seeking a highly skilled Technical Support Manager to lead our team of technical support engineers. The successful candidate will have a strong background in technical support, leadership, and customer service.Key Responsibilities:Provide first-level supervision to a team of technical support engineers, managing workload, response,...

  • Technical Support Specialist for Telecom Operations

    hace 7 días

    Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completo

    Telecom Operations SupportWe are seeking a highly skilled Technical Support Specialist for Telecom Operations to join our team at Travel + Leisure Co. As a key member of our operations team, you will be responsible for providing exceptional technical support to our customers, ensuring seamless communication and resolving complex issues in a timely manner.Key...

  • Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Stripe A tiempo completo

    About the RoleStripe is seeking an experienced Operations Manager to lead our Technical Support team. As a key member of our operations team, you will be responsible for managing a team of Operations Associates, driving process improvements, and ensuring seamless support for our users.Key ResponsibilitiesRecruit, manage, and develop a team of Operations...

  • Technical Support Engineering Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Unlock Your Potential as a Technical Support Engineering ManagerMexico City, MexicoAt Datadog, we're on a mission to empower our customers with the best technical support experience. As a Technical Support Engineering Manager, you'll play a critical role in shaping our team's success and driving customer satisfaction.Your Key Responsibilities:Lead and...

  • Technical Support Engineering Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers (TSEs) and ensuring the success of our customers.Key Responsibilities:Manage and develop a team of TSEs to provide exceptional...

  • Logistics Operations Manager

    hace 6 días

    Ciudad de México, Ciudad de México Goodyear A tiempo completo

    Job Title: Logistics Operations ManagerAt Goodyear, we are seeking a skilled Logistics Operations Manager to join our team. The successful candidate will be responsible for leading transportation operations and logistics, working closely with the Logistics Manager and operational teams to implement continuous improvement methodologies.Key...

  • Technical Support Manager I

    hace 2 semanas

    Ciudad de México, Ciudad de México Avaya Corporation A tiempo completo

    About the OpportunityThe role of Technical Support Manager is a critical and complex position within Avaya Corporation. As a liaison between Avaya Operations Services and customers, you will ensure customer satisfaction and meet operational service level agreements based on contractual obligations.Key ResponsibilitiesEstablish a relationship with clients for...

  • Technical Operations Manager, Cloud Services

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs a Technical Operations Manager, Cloud Services at Amazon, you will play a critical role in driving operational excellence across our cloud infrastructure. You will lead a team of operations engineers, working closely with senior stakeholders to identify opportunities for process improvement and implement best practices.Key...

  • Technical Support Engineering Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Engineering Manager to join our team at Datadog. As a Technical Support Engineering Manager, you will be responsible for leading a team of Technical Support Engineers and overseeing the delivery of exceptional technical support to our customers.Key Responsibilities:Manage, develop, coach, and...

  • Technical Support Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...