Sales and Operations Leader

hace 2 semanas


Xico, México Tiffany & Co. A tiempo completo

Job Summary:

The Team Manager will play a pivotal role in leading, developing, and supporting the sales, operations, and security team members to achieve commercial targets and elevate the Tiffany store experience.

As a dynamic and attentive leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest Experience Manager, ensuring unsurpassed client service.

Key Responsibilities:

  • Sales:

    • Deepen relationships with clients to achieve or exceed commercial targets, product category targets, and relevant KPIs.
    • Manage and motivate the team to consistently achieve or exceed store commercial targets.
    • Drive client development activities among individual team members to cultivate new and existing clients.
  • Service:

    • Execute all tasks with a client-centric approach.
    • Demonstrate passion and deliver Tiffany Touch moments to both team members and clients.
    • Manage client relationships personally and drive business through key product pillars and KPIs.
  • Talent:

    • Attract, hire, and retain top talent to cultivate a climate of high performance.
    • Continuously train, coach, and provide qualitative feedback to improve team engagement and performance.
    • Prioritize diversity, cultivate inclusive environments, and foster growth.
  • Operational Excellence:

    • Champion operations efficiency and effectiveness.
    • Challenge standards to seek continuous improvement.
    • Ensure exceptional operational support to drive sales and service.

Requirements:

  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
  • Proven track record in sales generation, managing the achievement of commercial results.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.


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