Sales and Operations Leader
hace 2 semanas
Job Summary:
The Team Manager will play a pivotal role in leading, developing, and supporting the sales, operations, and security team members to achieve commercial targets and elevate the Tiffany store experience.
As a dynamic and attentive leader, you will build relationships with internal and external clients, act as a mentor, coach, and Guest Experience Manager, ensuring unsurpassed client service.
Key Responsibilities:
Sales:
- Deepen relationships with clients to achieve or exceed commercial targets, product category targets, and relevant KPIs.
- Manage and motivate the team to consistently achieve or exceed store commercial targets.
- Drive client development activities among individual team members to cultivate new and existing clients.
Service:
- Execute all tasks with a client-centric approach.
- Demonstrate passion and deliver Tiffany Touch moments to both team members and clients.
- Manage client relationships personally and drive business through key product pillars and KPIs.
Talent:
- Attract, hire, and retain top talent to cultivate a climate of high performance.
- Continuously train, coach, and provide qualitative feedback to improve team engagement and performance.
- Prioritize diversity, cultivate inclusive environments, and foster growth.
Operational Excellence:
- Champion operations efficiency and effectiveness.
- Challenge standards to seek continuous improvement.
- Ensure exceptional operational support to drive sales and service.
Requirements:
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
- Proven track record in sales generation, managing the achievement of commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.
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