Desktop Support Specialist
hace 3 días
About NTT DATA Services
NTT DATA Services is a leading provider of IT and business solutions, delivering innovative and effective solutions to clients across various industries. As a trusted partner, we help organizations transform their businesses through technology and consulting services.
Job Summary
We are seeking a skilled Desktop Support Associate to join our team in Mexico City. The successful candidate will be responsible for providing technical support and maintenance for desktops, notebooks, printers, and associated peripherals. This role will involve on-site and remote installation, implementation, configuration, maintenance, troubleshooting, and repair of computer systems and peripherals.
Key Responsibilities
- Provide technical support and maintenance for desktops, notebooks, printers, and associated peripherals.
- Install, implement, configure, maintain, troubleshoot, and repair computer systems and peripherals.
- Serve as a liaison between clients and technical teams, ensuring effective communication and resolution of technical issues.
- Interpret client needs and clarify responsibilities for problem resolution.
- Perform basic configuration of desktop/notebook/printers and replace simple parts.
- Basic knowledge of Windows operating system environment and client service skills.
- Ability to physically perform general office requirements and travel for work-related purposes.
Requirements
- Knowledge of work area and general understanding of work outside own area.
- Complete standard and recurring tasks, escalating non-routine work to managers or receiving specific instructions.
- Basic Asset Management and Asset Tracking skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About NTT DATA North America
NTT DATA North America is a leading IT and business services provider, delivering innovative solutions to clients across various industries. We are committed to creating a diverse and inclusive environment for all employees and strive to be an equal opportunity employer.
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