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Bilingual Customer Service Representative
hace 2 meses
We're seeking a dynamic and results-driven Customer Service Representative to join our growing team at North American Production Sharing De México S.A. De C.V. in a B2B promotional products manufacturing facility that serves distributors. This role is perfect for individuals who thrive in a fast-paced, dynamic, and fun environment. We're looking for someone who is optimistic, self-motivated, hardworking, and dependable to provide exceptional customer service and support to our clients.
**Key Responsibilities:**
• Quoting and providing accurate product information to customers.
• Entering sample requests and product art layout requests, and sending completed mock-ups back to customers.
• Checking on order status and communicating with sales teams to resolve any issues.
• Answering product and service questions, and suggesting products and services that meet customer specifications.
• Resolving product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Educating customers on website tools and resources, and providing them with current promotions, new product information, and specials.
• Collaborating with sales teams to accomplish goals and objectives.
**Requirements:**
• High school diploma or equivalent.
• 1 year or more experience in customer service.
• Strong active listening skills, conflict resolution skills, and ability to multi-task.
• Excellent written communication skills, with the ability to use proper grammar.
• Customer-centric approach, with a positive and enthusiastic attitude.
**Benefits:**
• Competitive salary up to $16,000.00 per month.
• Comprehensive medical insurance.
• Life insurance.
• Opportunities for career growth and professional development.
**Language:**
English (desired).
**Work Schedule:**
Full-time, daytime shift.
