Retail Operations Manager
hace 2 días
**About the Role**
At Uber, we're committed to delivering exceptional customer experiences for our driver-partners. Our Greenlight locations serve as a hub for new driver-partners to get started, build engagement, and find a sense of community. We're seeking a seasoned Operations Supervisor to oversee the day-to-day activities of our local Greenlight centers.
**Key Responsibilities**
- Support the daily operations of Greenlight locations through strategic oversight and data-driven decision making
- Handle complex customer concerns and provide timely resolutions
- Manage scheduling, attendance, and administrative tasks for our team of Experts
- Recruit, train, mentor, and develop our Experts to drive quality and efficiency metrics
- Collaborate with cross-functional teams to ensure seamless operations and maintain Uber's brand standards
- Communicate effectively with the GL Manager on people management, process management, and project management initiatives
- Identify opportunities to improve processes and implement targeted projects to enhance the Greenlight program
**Requirements**
- Proven track record of team leadership experience in a fast-paced environment
- Demonstrated ability to analyze complex customer problems and develop effective solutions
- Strong data interpretation skills, including proficiency in Excel or Google Sheets
- Ability to create development strategies and action plans for team members and the team as a whole
- Technical aptitude and familiarity with industry tools
**Preferred Qualifications**
- Bachelor's degree in a relevant field
- Advanced English language proficiency
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