Customer Service Ambassador

hace 2 semanas


Pto Vallarta, Jalisco, México United Airlines A tiempo completo

About United Airlines

United Airlines is a global company that operates in hundreds of locations around the world, serving millions of customers and employing tens of thousands of employees. Our shared purpose is to connect people and unite the world, and we take pride in being a responsible corporate citizen.

Our Airport Operations Team

We fly into airports around the world, and our Airport Operations team is responsible for keeping operations running smoothly every single day. From check-in to departure, and behind the scenes, our team ensures that our customers have a seamless travel experience.

Your Role as a Customer Service Ambassador

As the face of our customers, you will be the professional in the airport who crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will interact with our international customers in our lobbies and at gates, helping them with ticketing, baggage, and other travel needs.

Your Responsibilities

  • Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Interacting with customers in a kind and useful manner to craft memorable experiences and build customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Qualifications

  • High school graduate or equivalent certificate
  • Minimum of 18 years old
  • Excellent interpersonal skills with proficiency in English and Spanish
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for entire shift, as well lift and handle baggage
  • Ability to travel to other countries for training purposes
  • Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
  • Legally authorized to work in Mexico without sponsorship
  • Ability to meet the Company attendance standards and uniform and appearance standards
  • Hold a valid passport and U.S. visa

Preferred Qualifications

  • Previous airline, travel, or hospitality work experience
  • Bachelor's degree

Equal Opportunity Employer

United Airlines is an equal opportunity employer and welcomes applications from diverse candidates.



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