Senior Engagement Manager
hace 1 mes
Coupa Software is seeking a highly skilled "Senior Engagement Manager" to lead the implementation of our AI-driven platform. This role is a key part of our customer success team, responsible for forging strong partnerships with clients and colleagues.
Job SummaryThis Senior Engagement Manager will be responsible for leading all aspects of implementation from mobilization to deployment, ensuring a successful and on-time go live. They will work closely with customers and colleagues to drive the implementation towards a rapid and successful outcome.
Key Responsibilities- Lead the implementation process, ensuring a successful and on-time go live
- Forge strong partnerships with customers and colleagues
- Collaborate with Coupa services partners during the implementation
- Provide technical and functional expertise to customers during the implementation process
- Lead process discussions for leading practices
- Engage customers in enlightened business need discussions
- Provide strong technical understanding of the Coupa platform
- Create and/or improve implementation templates, training, and presentations
- Follow Coupa implementation methodology for all customers
- Share relevant prior experiences with customers and colleagues
- 7+ years experience in systems applications consulting
- Experience with Procure to Pay process is highly desirable
- Strong written and verbal communication skills
- Experience configuring and delivering software demonstrations
- Must be able to work in a fast-paced and passionate environment
- Bachelor Degree required
Coupa Software is committed to ensuring customer success with an obsessive commitment to making customers successful. We focus on results through innovation and have a bias for action. Our team is dedicated to improving the spend management processes of today's dynamic businesses.
We celebrate diversity and recognize its value to our customers and employees. Coupa Software is an equal-opportunity workplace and affirmative-action employer.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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