Senior Engagement Manager

hace 2 días


Xico, México Coupa Software A tiempo completo

About the Role

Coupa Software is seeking a highly skilled and experienced professional to join our team as a Senior Engagement Manager. As a key member of our implementation team, you will be responsible for leading the implementation process for our customers, ensuring a successful and timely go-live.

Key Responsibilities

  • Forge strong partnerships with customers and colleagues to drive implementation success
  • Lead all aspects of implementation from mobilization to deployment, ensuring seamless execution
  • Collaborate with Coupa services partners to deliver exceptional customer experiences
  • Provide technical and functional expertise to customers, showcasing the full capabilities of the Coupa platform
  • Create and improve implementation templates, training, and presentations to enhance customer engagement
  • Follow Coupa's implementation methodology, tailoring it to meet each customer's unique business needs
  • Share relevant prior experiences with customers and colleagues to drive success
  • Provide assistance to colleagues as needed, working effectively in individual and team settings
  • Manage customer relationships, with up to 50% of time spent on travel

Requirements

  • 7+ years of experience in systems applications consulting, either internally or externally
  • Extremely strong client management skills, with the ability to work with customers to execute an implementation plan
  • Desirable experience in Procure to Pay process, procurement, AP, and/or Expense Management
  • Software as a Service experience is a plus, as is experience with financial accounting, customer management, and sales force automation software
  • Previous senior consulting experience with applications such as Ariba, Concur, NetSuite, Basware, OB10, and Salesforce is a strong predictor of success

About Coupa Software

Coupa Software is a leading provider of cloud-based business spend management solutions. Our platform connects and optimizes sourcing, purchasing, supply chains, and financial management, helping companies operate smarter and grow faster.


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