Global Freight Coordinator

hace 3 semanas


Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completo

Company Overview:


Charger Logistics Inc is a world-class asset-based carrier specializing in delivering assets on time and on budget.


About the Role:


We are seeking a motivated individual to join our Customer Service Department based out of Monterrey office.


Job Summary:


The successful candidate will be responsible for building expert knowledge of company products and services, engaging with customers, providing track and trace updates, and solving customer-specific freight issues.


Key Responsibilities:



  • Build dynamic knowledge of company products and services.
  • Engage with customers in an inviting, friendly, and professional manner to build lasting relationships.
  • Provide track and trace updates for shipments and continually update customers as to the status of each order.
  • Solve customer-specific freight issues and enter, update, and process customer orders on various interfaces.
  • Ensure and confirm pickup and delivery appointments for drivers and coordinate with other departments to clear customs paperwork.
  • Follow established procedures for processing bills and perform duties assigned by the Customer Service Manager.
  • Maintain a strong understanding of logistics principles and customer service best practices.

Requirements:



  • A college diploma or university degree.
  • Previous logistics and customer service experience is an asset.
  • Ability to solve problems and alleviate conflicts or escalate tactfully.
  • Strong time-management skills with an ability to prioritize and multi-task.
  • Proficient in Microsoft Office with an aptitude to learn new software and systems.
  • Fluency in English and Spanish is required.

Estimated Salary: $45,000 - $60,000 per year (based on location and experience).


Benefits:



  • Competitive pay package.
  • Savings fund.
  • Health benefits.
  • Food coupons.
  • Performance-based bonus.
  • Paid time-off.
  • Christmas bonus.


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