Global Freight Coordinator
hace 3 semanas
Company Overview:
Charger Logistics Inc is a world-class asset-based carrier specializing in delivering assets on time and on budget.
About the Role:
We are seeking a motivated individual to join our Customer Service Department based out of Monterrey office.
Job Summary:
The successful candidate will be responsible for building expert knowledge of company products and services, engaging with customers, providing track and trace updates, and solving customer-specific freight issues.
Key Responsibilities:
- Build dynamic knowledge of company products and services.
- Engage with customers in an inviting, friendly, and professional manner to build lasting relationships.
- Provide track and trace updates for shipments and continually update customers as to the status of each order.
- Solve customer-specific freight issues and enter, update, and process customer orders on various interfaces.
- Ensure and confirm pickup and delivery appointments for drivers and coordinate with other departments to clear customs paperwork.
- Follow established procedures for processing bills and perform duties assigned by the Customer Service Manager.
- Maintain a strong understanding of logistics principles and customer service best practices.
Requirements:
- A college diploma or university degree.
- Previous logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management skills with an ability to prioritize and multi-task.
- Proficient in Microsoft Office with an aptitude to learn new software and systems.
- Fluency in English and Spanish is required.
Estimated Salary: $45,000 - $60,000 per year (based on location and experience).
Benefits:
- Competitive pay package.
- Savings fund.
- Health benefits.
- Food coupons.
- Performance-based bonus.
- Paid time-off.
- Christmas bonus.
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