Regional Customer Success Specialist for LATAM

hace 1 semana


Xico, México The Hotels Network A tiempo completo
Job Summary

The Hotels Network, an award-winning technology company, is seeking a seasoned Regional Customer Success Specialist to join our team in Mexico. This role will play a pivotal part in ensuring exceptional client experiences and driving growth across the LATAM region.

About Us

We're a dynamic team of over 150 individuals from 30 nationalities, united by our mission to empower hotel brands to increase direct bookings. Our pioneering technology enables hotels to optimize their guests' booking experience and regain revenue share online. We believe in our vision, and so do thousands of hotels worldwide.

About the Role

This is a fantastic opportunity to make a significant impact on our continued rapid growth. As a Regional Customer Success Specialist, you'll be responsible for:

  • Account Management: Set up, onboard, and nurture relationships with current clients to ensure outstanding service from prospect to experienced clients.
  • Collaboration with Sales Managers to provide seamless coordination and accurate service delivery.
  • Analyzing hotel results and data tracking to inform strategic decisions and improve direct bookings.
  • Receiving and processing client feedback to enhance product development.
  • Agile collaboration with technical teams to improve shared knowledge and facilitate efficiencies.
  • Regular involvement in team meetings and projects to contribute and share best practices.

Your primary goal will be to deliver exceptional Client Success that delights hoteliers worldwide.

Requirements

To succeed in this role, you should possess:

  • At least 2 years of experience in customer success roles.
  • A native level of Spanish language proficiency and strong English communication skills.
  • Experience in the hospitality industry.
  • Strong technical knowledge and eagerness to learn about software.
  • High IT Skills, including web browsing and multi-window navigation.
  • Ability to work independently with a high degree of autonomy.
Benefits

You'll enjoy:

  • An international environment with over 25 nationalities.
  • A hybrid work arrangement in Ciudad de Mexico.
  • The opportunity to have a real impact on a fast-growing innovative technology company.
  • Ongoing internal and external training opportunities.
  • A healthy work-life balance with flexible working hours and remote-friendly work policy.
  • Competitive compensation.
Estimated Salary Range

$60,000 - $80,000 per annum, depending on experience and qualifications.



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