Planning & Order Execution Team Lead - Americas
hace 3 días
We are seeking a highly skilled and experienced Planning & Order Execution Team Lead to join our team in the Americas region. As a key member of our global supply chain team, you will be responsible for planning and executing orders of spare parts within the region.
Key Responsibilities- Manage customer service complaints in aftersales, ensuring timely delivery of spare parts to customers in the Americas region.
- Handle CIC tickets submitted by CSSC teams, ensuring high-quality resolution and escalation when necessary.
- Assist customers with order progression and supply chain issues, improving SAP housekeeping and customer satisfaction.
- Collaborate with Center of Excellence Team (CoE) to improve supply chain processes and identify root causes of issues.
- Administer return stock from customers based on Group Policies.
- Coordinate tasks between team members in the Planning & Order Execution Team in GMX.
- Develop team members in increasing skills within supply chain acumen.
- Escalate employee issues or business issues to manager of Global Spare Part Planning & Order Execution.
- Bachelor's degree in supply chain/logistics or commercial management.
- 5-7 years of experience working with ERP SAP ERP/CRM/BW.
- 5-7 years of experience in customer service and working with 3PL.
- Highly developed communication skills in English.
- Experience working in a global company.
- Knowledge of courier express and LTL transportation business.
- Relevant experience as indirect leader in a global position.
- Analytic and problem-solving oriented.
- Leadership skills.
Grundfos is one of the world's leading water technology companies with over 19,000 employees in 60+ countries. We are committed to pioneering solutions to the world's water and climate challenges, improving the quality of life for people. We value innovation, teamwork, and customer satisfaction.
We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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