Customer Success Manager

hace 4 semanas

Xico, México Wework A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Customer Success Manager to join our team at WeWork. As a key member of our organization, you will play a crucial role in driving revenue growth, ensuring client satisfaction, and implementing strategies to minimize churn rates.

**Key Responsibilities**

  • Team Leadership: Lead and manage a team of Account Managers, providing guidance, coaching, and mentorship to ensure their success and professional development.
  • Client Relationship Management: Build strong relationships with key clients, understanding their business needs and objectives to drive value and maximize satisfaction.
  • Churn Reduction Strategies: Develop and implement effective churn reduction strategies, including proactive outreach, personalized retention plans, and targeted interventions to mitigate client attrition.
  • Cross-Company Communication: Facilitate communication and collaboration across departments, including sales, marketing, operations, finance, and product teams, to ensure seamless delivery of services and alignment with client expectations.
  • Issue Escalation: Escalate client issues and concerns to appropriate channels within the organization, ensuring timely resolution and effective communication with clients.
  • Revenue Growth: Identify upsell and cross-sell opportunities within existing accounts, driving revenue growth and achieving sales targets.
  • Retention Strategy: Execute strategies to enhance client retention rates, including proactive engagement, issue resolution, renewals negotiation, and continuous improvement initiatives.
  • Performance Monitoring: Monitor team performance metrics, such as client satisfaction scores, revenue targets, churn rates, and account health indicators, taking proactive measures to address any areas of concern.
  • Reporting and Analysis: Generate regular reports and analysis on key account metrics, trends, and insights, leveraging data to inform strategic decisions and drive actionable recommendations.
  • Continuous Improvement: Stay updated on industry trends, best practices, and competitor activities, identifying opportunities to enhance account management processes and deliver exceptional customer experiences.

**About WeWork**

WeWork is a global network of workspaces that provides companies and individuals with the space and services they need to be productive and successful. Our mission is to create a world where people work to live, not live to work.

  • Customer Success Manager

    hace 1 día

    Xico, México Cisco Systems A tiempo completo

    Job Title: Customer Success ManagerAt Cisco Systems, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers achieve their business and technical goals.Key Responsibilities:Drive software utilization and value realization, leading...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Teradata A tiempo completo

    About the RoleAt Teradata, we're empowering businesses to make better decisions with our cloud analytics and data platform. As a Customer Success Manager, you'll play a critical role in driving growth and customer satisfaction in the banking industry.Key ResponsibilitiesDevelop and execute account strategies to drive engagement, adoption, and success...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Salesforce, Inc. A tiempo completo

    Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a highly motivated and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a continual focus...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Mindbody A tiempo completo

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Mindbody. As a key member of our Customer Success Team, you will be responsible for ensuring our small and medium-sized business (SMB) customers achieve their desired outcomes with our software.Key ResponsibilitiesDrive software adoption and optimization for new...

  • Customer Success Manager

    hace 1 día

    Xico, México Insider. A tiempo completo

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Upfluence A tiempo completo

    {"title": "Customer Success Manager", "description": "**About Upfluence**We are a rapidly growing global team distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris.As a Customer Success Manager, you will partner with our customers to become their trusted partners and to translate their business objectives into ROI.**Key...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Salesforce A tiempo completo

    About SalesforceWe're a leading technology company that empowers businesses to succeed in the digital age. Our mission is to help companies of all sizes and industries leverage the power of technology to drive growth, innovation, and customer satisfaction.Job SummaryWe're seeking a highly motivated and customer-focused Customer Success Manager to join our...

  • Customer Success Manager

    hace 1 día

    Xico, México Paypal A tiempo completo

    Customer Success ManagerAt PayPal, we're committed to empowering individuals and businesses to thrive in the global economy. As a Customer Success Manager, you'll play a critical role in maintaining and strengthening strategic relationships with key leaders and decision-makers in merchant organizations.Working closely with Account Executives, you'll...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Thomson Reuters A tiempo completo

    About the Role:As a Customer Success Manager at Thomson Reuters, you will lead a team of professionals to drive performance and achieve strategic objectives. Your primary responsibility will be to develop, coach, and support team members to increase retention, growth, and customer satisfaction in assigned accounts.Key Responsibilities:Provide strategic and...

  • Customer Success Manager

    hace 1 día

    Xico, México Insider A tiempo completo

    About UsAt Insider, we're revolutionizing the way businesses connect with their customers. As a leading B2B SaaS company, we empower our clients to drive growth and deliver unique experiences. Our AI-native platform connects data across channels, predicts future behavior, and individualizes experiences from a single platform.Job DescriptionWe're seeking a...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Teradata Group A tiempo completo

    About the RoleAt Teradata Group, we're empowering businesses to thrive with better information. As a Customer Success Manager, you'll play a critical role in driving business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesManage and curate existing customer relationships to drive business growth and...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Refinitiv A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Refinitiv. As a key member of our Global Accounts Team, you will be responsible for driving retention and renewal of assigned accounts, ensuring proactive account management, and delivering value-added solutions to our customers.Key...

  • Senior Customer Success Manager

    hace 4 semanas

    Xico, México Zendesk, Inc. A tiempo completo

    Customer Success ManagerAt Zendesk, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for advising and guiding our customers as they map to their business needs to our platform. Your primary goal will be to ensure our customers are optimized and scaling...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Pepsico A tiempo completo

    Customer Success ManagerAs a key member of our team, you will be responsible for ensuring the optimal end-user product experience. This will involve quarterbacking technical problem/incident resolution in a timely manner for all sustain issues that may arise. You will also be responsible for properly reporting sustain status to business and program...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Cobee A tiempo completo

    About Us & Our CultureWe're a team of innovators driven by a passion for creating impactful solutions that transform the employee benefits industry. Our culture is built on three core values: Humble Excellence, Team Innovation, and Lean Ownership. We're committed to delivering top-notch results, embracing risk, and fostering a collaborative environment where...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Diligent Corporation A tiempo completo

    {"**About Us**Diligent is a global leader in modern governance, providing innovative SaaS solutions that empower organizations to make better decisions, faster. With a holistic view of their GRC practices, our customers can navigate challenges with confidence.At Diligent, we're passionate about creating a better world through technology and collaboration....

  • Senior Manager, Customer Success Director

    hace 4 semanas

    Xico, México Salesforce A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team. As a key member of our organization, you will be responsible for driving customer satisfaction and success across our enterprise customer base.**Key Responsibilities**Lead and develop a team of Customer Success Managers, focusing on delivering...

  • Customer Success Strategist

    hace 4 semanas

    Xico, México Aspen Technology A tiempo completo

    About the RoleThe Customer Success Manager is a key member of our team at AspenTech, responsible for building and maintaining strong relationships with our top accounts. This role requires a passionate and experienced individual who can help our customers achieve their business transformation goals by leveraging our solutions.Key ResponsibilitiesOwns the...

  • Customer Success Manager

    hace 4 semanas

    Xico, México Salesforce A tiempo completo

    About the Role**Job Category: Customer Success****About Salesforce:**We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.Role Description:The Customer Success team within Signature...

  • Customer Success Manager

    hace 11 horas

    Xico, México Mindbody A tiempo completo

    About the RoleWe're seeking a seasoned Customer Success Manager to join our team at Mindbody. As a key member of our Customer Success organization, you'll be responsible for driving customer growth, retention, and satisfaction. Your expertise will help us deliver exceptional customer experiences, foster strong relationships, and drive business outcomes.Key...