Customer Service Representative
hace 5 días
Job Summary
The Customer Service Representative will play a crucial role in supporting the Sales Team at Metso Mexico, ensuring seamless quote and order handling processes for End Customers and Site Account Managers. This position requires a high level of service and support, with a focus on growing Market Area sales of related products.
Key Responsibilities
- Handle customer inquiries, quotes, and sales orders in a timely and efficient manner.
- Determine replacement parts required based on inspections, customer requests, or descriptions of malfunctions.
- Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
- Verify customer and order information for correctness and accuracy.
- Expedite orders when necessary to meet delivery schedules.
- Check inventory records to determine availability of requested merchandise.
- Maintain and improve spare parts item data in the ERP system.
- Pricing of spare parts according to Metso policy.
- Receive and fill orders for parts.
- Fill customer orders from stock.
- Develop and maintain technical knowledge in selected products and technologies.
- Actively seek ways to help customers and provide exceptional service.
- Use good judgment in all situations and demonstrate a 'can do' attitude.
- Be accountable for resolving any problems and ensuring customer satisfaction.
- Monitor and assess performance to identify areas for improvement.
- Provide warranty support and problem-solving services.
- Establish and maintain a positive company image by ensuring high-quality service and support.
- Plan end customer visits aligned with the Sales Team.
Requirements
- Reports to Senior CSR.
- Collaborates with Sales and Technical Sales Support teams.
- Works closely with Global Operations Support Organization and Customer Operations.
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