Customer Service Representative

hace 5 días


Irapuato, Guanajuato, México Metso A tiempo completo

Job Summary

The Customer Service Representative will play a crucial role in supporting the Sales Team at Metso Mexico, ensuring seamless quote and order handling processes for End Customers and Site Account Managers. This position requires a high level of service and support, with a focus on growing Market Area sales of related products.

Key Responsibilities

  • Handle customer inquiries, quotes, and sales orders in a timely and efficient manner.
  • Determine replacement parts required based on inspections, customer requests, or descriptions of malfunctions.
  • Inform customers of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Verify customer and order information for correctness and accuracy.
  • Expedite orders when necessary to meet delivery schedules.
  • Check inventory records to determine availability of requested merchandise.
  • Maintain and improve spare parts item data in the ERP system.
  • Pricing of spare parts according to Metso policy.
  • Receive and fill orders for parts.
  • Fill customer orders from stock.
  • Develop and maintain technical knowledge in selected products and technologies.
  • Actively seek ways to help customers and provide exceptional service.
  • Use good judgment in all situations and demonstrate a 'can do' attitude.
  • Be accountable for resolving any problems and ensuring customer satisfaction.
  • Monitor and assess performance to identify areas for improvement.
  • Provide warranty support and problem-solving services.
  • Establish and maintain a positive company image by ensuring high-quality service and support.
  • Plan end customer visits aligned with the Sales Team.

Requirements

  • Reports to Senior CSR.
  • Collaborates with Sales and Technical Sales Support teams.
  • Works closely with Global Operations Support Organization and Customer Operations.


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