Customer Service Team Lead

hace 1 semana

Irapuato, Guanajuato, México Srg Global A tiempo completo

About the Role

This is a challenging and rewarding opportunity to lead and administrate the Customer Service team at Srg Global. As a key member of our operations team, you will be responsible for supervising, supporting, and ensuring the highest level of customer service is an everyday practice within the department.

About Our Team

At Srg Global, we are a team of creative and innovative individuals who engineer solutions for greater surface durability, structural integrity, enhanced functionality, vehicle efficiency, and design flexibility. We are one of the largest manufacturers of chrome-plated plastic parts for the automotive and commercial truck industries.

Key Responsibilities

  • Organize, coordinate, and validate the activities of the SPV's of shipments and Customer Service, both in the FG warehouses in the plant and also in external warehouses.
  • Provide support to the customer service team in critical situations due to supply, scope, or problems reported by the client that require greater analysis, focus, and timely follow-up.
  • Monthly preparation of sales forecasts, customer work calendars.
  • Coordinate the operation between the plant and the external warehouse, according to the established processes, inputs, outputs, time transfers, FIFO monitoring, making sure to comply with the established KPI's.
  • Ensure effective communication with the parties involved to have the material according to the established stock levels, and perform timely follow-up with the counterpart of planning, production, quality in order to comply with customer deliveries.
  • Establish additional measurables with the personnel in charge, work in the diffusion, as well as in the development of its personnel in the medium and long term.
  • Ensure compliance with KPI's (safety, efficiency, utilization, compliance).
  • Document processes, administer Management of change.
  • Analysis of storage capacity, layout, flows, and critical routes.
  • Ensure that there is effective inventory control, evaluate the performance of inventory staff cycle counts, and define action plans that help raise the % reliability of inventories.
  • Ensure the preservation of equipment and facilities, to operate in optimal conditions.
  • Develop induction plan, training, and RRE's of its personnel in charge.
  • Analysis of forecasts for headcount.
  • Standardization of processes.

Requirements

  • Previous experience in a similar role.
  • Professional English proficiency.
  • Previous experience working within a manufacturing environment.
  • Available to travel.

What Will Put You Ahead

  • Previous experience with OEM's.
  • Contribution Motivated mindset.

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