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Senior IT Support Specialist

hace 2 meses

Xico, México Motive A tiempo completo

About Motive

Motive is a leading provider of innovative solutions for the transportation and logistics industry. Our platform empowers safety, operations, and finance teams to manage their drivers, vehicles, equipment, and fleet-related spend in a single system.

We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support for our customers.

Key Responsibilities

  • Collaborate with Tier One and Tier Two support teams to resolve complex technical issues
  • Provide expert technical support for Okta, Google Workspace, Slack Enterprise Grid, Jamf, Intune, and the Atlassian Suite
  • Analyze and identify root causes of recurring issues, implementing long-term solutions to improve system reliability
  • Design, implement, and maintain AV solutions for conference rooms, meeting spaces, and all-hands venues
  • Collaborate with cross-functional teams to lead and manage all-hands meetings, ensuring smooth execution of technical aspects such as live streaming, audio quality, and video presentations
  • Provide on-site support during critical events, troubleshooting issues in real-time to minimize disruptions
  • Administer and configure Jira to meet the organization's specific needs, ensuring optimal performance and user experience
  • Collaborate with development and project teams to customize Jira workflows and enhance overall project management efficiency
  • Manage and resolve IT support tickets for US, CAN, MX, and EU employees

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Proven experience in a Tier Three IT support role, with a focus on AV systems and all-hands meeting management
  • Strong expertise in Jira administration, including customization, workflow management, and user support
  • In-depth knowledge of audio-visual technologies, including video conferencing systems, sound systems, and display technologies
  • Excellent troubleshooting skills and the ability to analyze complex technical issues efficiently
  • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
  • Relevant certifications in IT support, AV technology, or Jira administration are a plus
  • Proficiency in scripting languages such as Bash, Python, or Ruby is a plus

What We Offer

Motive is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. We offer a diverse and inclusive workplace and are committed to creating a work environment that is free from discrimination and harassment.

We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives. We offer a diverse and inclusive workplace and are committed to creating a work environment that is free from discrimination and harassment.