Senior ServiceNow Developer

hace 2 meses

Ciudad de México, Ciudad de México Optimal Growth Technologies A tiempo completo
ServiceNow Developer Job Description

At Optimal Growth Technologies, we're seeking a highly skilled ServiceNow Developer to join our team. As a key member of our IT department, you will be responsible for designing, developing, and implementing ServiceNow applications and modules to enhance our business processes.

Key Responsibilities:

  • Design and develop ServiceNow applications and modules to meet business requirements.
  • Implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.
  • Develop and maintain ServiceNow integrations with external systems using REST, SOAP, and other APIs.
  • Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
  • Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.
  • Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.
  • Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations.
  • Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.
  • Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.
  • Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes.
  • Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables.
  • Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices.
  • Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment.
  • Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices.
  • Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services.
  • Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.
  • Develop and maintain ServiceNow automation scripts for routine administrative tasks.
  • Generate and analyze reports on ServiceNow usage, performance, and incidents.
  • Lead initiatives to enhance user adoption and effective utilization of ServiceNow tools.
  • Coordinate with ServiceNow support for issue resolution and service enhancements.
  • Participate in the development and enforcement of IT policies and procedures related to ServiceNow.
  • Ensure compliance with industry standards and regulatory requirements for ServiceNow services.
  • Identify and mitigate risks associated with ServiceNow implementations and customizations.

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