ServiceNow ITSM Developer
hace 3 semanas
We are seeking a highly skilled ServiceNow ITSM Developer to join our team at Sequoia Connect. As a key member of our digital transformation team, you will be responsible for designing and implementing ServiceNow ITSM solutions that meet the needs of our global clients.
Responsibilities:- Collaborate with business stakeholders and subject matter experts to develop complex ServiceNow ITSM deployments.
- Translate functional and technical requirements into implementation work packages and interact with various architecture, platforms, application, and infrastructure teams to design solutions.
- Implement IT Service Management and ITIL processes, leveraging a minimum of 5 years of relevant experience.
- Conduct development/configuration/solutions evaluation/validation and deployment for at least 4 years.
- Capture, document, and map current business processes while describing technical solutions in business terms with strong communication skills.
- Develop ServiceNow applications and Rest API-based integrations with 3rd party applications, possessing a thorough understanding of the ServiceNow platform development.
- Collaborate in multi-vendor development environments and coordinate across organizational boundaries while voluntarily sharing information.
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Minimum of 4 years of experience in implementing IT Service Management, ITIL processes, and Enterprise Service Management.
- At least 4 years of experience in development/configuration/solutions evaluation/validation and deployment.
- At least 4 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.
- Working knowledge in all aspects of ServiceNow applications development and Rest API-based integrations with 3rd party applications.
- Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
- Experience in working with multi-vendor development environment.
- Interacts cross-functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
- Experience of working with ServiceNow platform for global customers.
- Certified ServiceNow Implementation Specialist and ITIL certified.
- Strong planning, coordination, communication, and analytical skills.
- Advanced Oral English.
- Native Spanish.
We are an award-winning employer, and we are committed to providing our employees with a challenging and rewarding work environment. If you meet these qualifications and are pursuing new challenges, we encourage you to apply.
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