ServiceNow ITSM Developer
hace 2 meses
We are seeking a highly skilled ServiceNow ITSM Developer to join our team at Sequoia Connect. As a key member of our digital transformation team, you will play a crucial role in implementing and configuring ServiceNow ITSM solutions for our global clients.
Responsibilities:- Collaborate with business stakeholders and subject matter experts to design and implement ServiceNow ITSM deployments, ensuring alignment with industry best practices.
- Translate functional and technical requirements into implementation work packages, working closely with architecture, platforms, application, and infrastructure teams.
- Implement IT Service Management and ITIL processes, leveraging your expertise in Enterprise Service Management.
- Conduct development, configuration, and solution evaluation, ensuring seamless deployment and validation.
- Capture, document, and map current business processes, communicating technical solutions in business terms.
- Develop ServiceNow applications and REST API-based integrations with 3rd party applications, demonstrating a thorough understanding of the ServiceNow platform.
- Collaborate in multi-vendor development environments, coordinating across organizational boundaries and sharing information voluntarily.
- Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive experience in lieu of education.
- Minimum of 4 years of experience in implementing IT Service Management, ITIL processes, and Enterprise Service Management.
- At least 4 years of experience in development, configuration, and solution evaluation, with a focus on deployment and validation.
- Strong communication skills, with the ability to describe technical solutions in business terms.
- Experience working with multi-vendor development environments and coordinating across organizational boundaries.
- Working knowledge of ServiceNow applications development and REST API-based integrations with 3rd party applications.
- Certified ServiceNow Implementation Specialist and ITIL certified.
- Strong planning, coordination, communication, and analytical skills.
- Advanced Oral English.
- Native Spanish.
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