Service Desk Manager

hace 13 horas


Puebla, Puebla, México Exactlyit A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Service Desk Manager to join our team at Exactlyit. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, managing a team of employees, and ensuring that our service level agreements are met.

Key Responsibilities

  • Provide daily direction and communication to employees to ensure that customer service calls are answered in a timely, efficient, and knowledgeable manner.
  • Continually evaluate processes and procedures to suggest methods to improve area operations, efficiency, and service to both internal and external customers.
  • Provide statistical and performance feedback and coaching on a regular basis to each team member.
  • Write and administer performance reviews for skill improvement.
  • Assist the manager with daily operation of the call center, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
  • Ensure employees have appropriate training and other resources to perform their jobs.
  • Address disciplinary and/or performance problems according to company policy.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • ITSM certification preferred, ITSM foundation training required.
  • 3-5 years of Customer Service and/or Team Lead experience.
  • Excellent verbal and written communication skills.
  • Excellent meeting facilitation skills, including teleconference and web conference.
  • Excellent project management and time management skills.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Good performance management skills, including feedback techniques.
  • Proficient in Microsoft Office product suite.
  • Fluent English language skills required.

Benefits

  • Healthcare, dental, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus.
  • PTOs: Vacation, Sick, Holiday, and paid leaves.
  • Paid office parking.
  • Medical related discounts.
  • Prime location: In the heart of Puebla, with views of Popocatepetl volcano, restaurants and amenities close by.
  • Sponsored Events: Team social events, Holiday dinner.
  • Sport Activity: Join your colleagues in various sport activities in the area.
  • Eat & Drink: Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge.


  • Puebla, Puebla, México Benteler Automotive Corporation A tiempo completo

    Job SummaryWe are seeking an IT Service Operation Specialist to join our team at Benteler Automotive Corporation. As an IT Service Operation Specialist, you will be responsible for administering and monitoring IT KPIs, analyzing and solving incidents, and providing documentation to the Service Desk.Key ResponsibilitiesAdminister and monitor IT KPIs to ensure...


  • Puebla, Puebla, México BENTELER A tiempo completo

    About the RoleWe are seeking an IT Service Operation Specialist to join our team at BENTELER Automotive. As a key member of our IT department, you will be responsible for administering and monitoring IT KPIs, analyzing and solving incidents, and providing documentation to our Service Desk.Key ResponsibilitiesAdminister and monitor IT KPIs to ensure optimal...

  • Service Delivery Manager

    hace 11 horas


    Puebla, Puebla, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Hemmersbach GmbH & Co. KG. As a key member of our IT infrastructure services team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesManage a team of technicians to ensure efficient delivery of servicesSupervise...

  • Claims Manager

    hace 1 semana


    Puebla, Puebla, México GGA Solutions A tiempo completo

    About GGA SolutionsGGA Solutions is a leading provider of third-party claims administration services, specializing in bilingual claims adjusting services. Our team is dedicated to delivering exceptional results and exceeding client expectations.Job SummaryWe are seeking a highly skilled and experienced Claims Manager to join our team. The successful...


  • Puebla, Puebla, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    {"title": "Station Operations Manager", "content": "Job SummaryWe are seeking a highly skilled Station Operations Manager to join our team at Amazon Mexico. As a key member of our logistics team, you will be responsible for overseeing the day-to-day operations of our delivery station, ensuring the safe and efficient delivery of Amazon orders to our...


  • Puebla, Puebla, México Ikano-Retail A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Kitchen Production Manager to join our team at Ikano-Retail. As a key member of our Food Service Operations team, you will be responsible for leading and managing our kitchen production team to deliver exceptional food quality and service to our customers.Main Responsibilities:Lead and manage the...


  • Puebla, Puebla, México Michael Page A tiempo completo

    Job SummaryWe are seeking a highly experienced General Manager to lead our Mexican plant, focusing on commercial development and operational efficiency. The ideal candidate will have a strong track record in managing global key accounts, ensuring the same level of service and professionalism expected in their home countries.Key ResponsibilitiesOperations and...


  • Puebla, Puebla, México Ikano-Retail A tiempo completo

    **About Ikano-Retail**We are a retail company that operates in Singapore, Malaysia, and Thailand, with a focus on creating a better everyday life for the many people. Our vision is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.**Our Business**We develop, own, and...


  • Puebla, Puebla, México EFAFLEX Tor- und Sicherheitssysteme GmbH & Co. KG A tiempo completo

    {"h3": "Business Development Manager Role Overview", "p": "As a Business Development Manager at EFAFLEX Tor- und Sicherheitssysteme GmbH & Co. KG, you will be responsible for driving commercial growth and delivering planned levels of revenue, volumes, and profitability in your sales region. Your key focus will be on managing all commercial aspects of the...

  • Delivery Station Manager

    hace 11 horas


    Puebla, Puebla, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Delivery Station Manager to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. As a key member of our Amazon Logistics Team, you will be responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders...


  • Puebla, Puebla, México ELEVATE Global A tiempo completo

    About the RoleWe are seeking an experienced Administrative Manager to join our team at ELEVATE Global. As an Administrative Manager, you will play a key role in supporting the operations of our organization.Key ResponsibilitiesProvide administrative support to the operations team, including managing calendars, coordinating travel, and preparing...

  • Financial Manager

    hace 11 horas


    Puebla, Puebla, México Syncreon A tiempo completo

    **Job Title:** Financial Manager**Job Summary:** We are seeking a highly skilled Financial Manager to join our team at Syncreon. As a key member of our finance department, you will be responsible for overseeing the financial operations of our company, ensuring accurate and timely financial reporting, and providing strategic financial guidance to our...

  • Production Manager

    hace 11 horas


    Puebla, Puebla, México Adient A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Production Manager to lead our manufacturing operations in Puebla, Mexico. As a key member of our team, you will be responsible for overseeing the production process, ensuring quality and efficiency, and driving business growth.Key ResponsibilitiesSupervise and direct salaried personnel to achieve...


  • Puebla, Puebla, México Hsbc A tiempo completo

    Sr. Relationship ManagerRole Purpose:- Responsible for delivering exceptional customer service to HSBC clients classified in the PCS segment and their families. A client qualifies for the PCS segment with an investment balance of $20 million or more.Key Responsibilities:- Develop and implement strategies to attract, acquire, and manage high-value clients...


  • Puebla, Puebla, México Ikea A tiempo completo

    **Job Overview**We are seeking a highly skilled and experienced Food Production Team Lead to join our IKEA team. As a key member of our Food management team, you will be responsible for leading and managing the kitchen production team to deliver exceptional food quality and service to our customers.**Key Responsibilities**Lead and manage the kitchen...

  • Community Sales Manager

    hace 14 horas


    Puebla, Puebla, México Iwg Plc A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Community Sales Manager to join our team at IWG Plc. As a Community Sales Manager, you will be responsible for the smooth running of our business centre while finding ways to increase sales and revenue.Key ResponsibilitiesManage the day-to-day running of the centre, focusing on exceptional...

  • General Manager

    hace 13 horas


    Puebla, Puebla, México Michael Page A tiempo completo

    {"title": "Commercial Operations Manager", "content": "Job SummaryWe are seeking a highly experienced Commercial Operations Manager to oversee the day-to-day operations of our Mexican plant. As a key member of our team, you will be responsible for driving commercial development and operational efficiency.Key ResponsibilitiesManagement and Optimization of...


  • Puebla, Puebla, México IKEA A tiempo completo

    About IKEA FoodIKEA Food is a key part of the IKEA shopping experience, offering a wide range of affordable and delicious food options to our customers. As a Kitchen Production Manager, you will play a crucial role in leading and managing the kitchen production team to ensure that we provide high-quality food to our customers in a safe and efficient...

  • Sales Operations Manager

    hace 12 horas


    Puebla, Puebla, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly skilled Sales Operations Manager to provide full leadership and supervisory responsibility for our Commercial Sales Support team. As a key member of our organization, you will be responsible for providing operational/service leadership and direction to the team, applying in-depth disciplinary knowledge through provision of...

  • General Manager

    hace 1 semana


    Puebla, Puebla, México Michael Page A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled General Manager to lead our commercial development and operations in Mexico. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our Mexican plant, focusing on commercial growth and operational efficiency.Key ResponsibilitiesCommercial Development and...