Delivery Strategy Team Lead

hace 3 semanas


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About Us

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is a leading company in the e-commerce industry, striving to deliver exceptional customer experiences.

Job Overview

We are seeking an experienced Channel Ops Manager to join our team in Mexico. As a key member of our Global Delivery Strategy Team, you will be responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation.

Responsibilities

Your primary responsibilities will include:

  • Ensuring alignment with standard procedures and requirements among internal and external teams, always focusing on customer experience.
  • Tracking goals and tasks to guarantee overall success of the channel.
  • Developing a deep understanding of first-level root causes through analysis and investigation.
  • Managing and populating performance reports and dashboards for key metrics.
Key Skills and Qualifications

To be successful in this role, you should have:

  • Bachelor's degree or equivalent.
  • Intermediate knowledge of Excel, including pivot tables, charts, and data cleansing.
  • Experience in e-commerce and program/project management.
  • Ability to work a flexible schedule, including weekends, nights, and holidays.
About the Role

This is an exciting opportunity to work with a talented team and contribute to the success of our business. You will be based in one of our locations in Mexico, including Cuauhtémoc.

Compensation and Benefits

The estimated salary for this role is between $50,000 - $70,000 per year, depending on your level of experience and qualifications. We offer a range of benefits, including medical insurance, retirement plan, and paid time off.



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